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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Really easy to set up and manage.

Really easy to set up and manage. Online system could be little more user friendly. Also being able to do more over email or maybe a chat service would be good as its hard to call and sometime a little difficult to speak about too. Reviewed on: 1st May 2024

Have always handled my concerns professionally

Have always handled my concerns professionally Reviewed on: 1st May 2024

It's been such an easy process.

It's been such an easy process. No more worrying sleepless nights.... friendly and understanding people Reviewed on: 1st May 2024

Peace of mind and excellent service

Peace of mind and excellent service Reviewed on: 1st May 2024

Great and wished I had used them sooner.

Great and wished I had used them sooner. Reviewed on: 1st May 2024

Was having sleepless night until I got Intouch with...

Was having sleepless night until I got Intouch with StepChange helped me sort my finances out lovely staff Reviewed on: 1st May 2024

Very easy to understand, polite and helpful staff ,m...

Very easy to understand, polite and helpful staff ,make you feel in control again Reviewed on: 1st May 2024

Step change debt charity help me in a difficult situ...

Step change debt charity help me in a difficult situation. Glad that I was advised to use their services. Reviewed on: 1st May 2024

An invaluable resource

An invaluable resource for anyone struggling with multiple debts. They set up a debt management plan for me a year ago and my debt is now half paid. Excellent advice from professionals that has literally changed my life and how i think about and manage my money. Cannot thank them enough. Reviewed on: 1st May 2024

Very helpful and helped to get my debts under control.

Very helpful and helped to get my debts under control. Reviewed on: 1st May 2024

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