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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

So helpful

All I can say is that Step Change has helped me get my life back on track. They are helpful and understanding without being intrusive or judgmental. Reviewed on: 4th September 2021

Life savers

Absolutely fantastic people so understanding empathetic and so professional Reviewed on: 4th September 2021

Helpful

Stepchange have always been very helpful and approachable to advise me and very sincere to my problems. Reviewed on: 4th September 2021

Step change has given me my life back!

After hitting 30k debt me and hubby just couldn't see a way out. I was really nervous about calling step change but i need not have worried. They were non judgemental and really helpful. We are now 4yrs into our debt management with just 12 payments left to pay. We couldn't have done that without step change! Reviewed on: 4th September 2021

aMAZING ORGANISATION THEIR HELP IS INVALUABLE

very helpful and understanding which helps to stop worrying about my debts Reviewed on: 4th September 2021

Life affirming

Empathy, care, kindness when you’re struggling and really need non judgmental support. They take a weight off your shoulders. Reviewed on: 4th September 2021

Outstanding,Respectful,Helpful

I have nothing but great appreciation for the help I am receiving from Step Change. All of the staff I have spoken to have been Excellent. Reviewed on: 4th September 2021

A life saving company

StepChange has literally saved me from extreme despair with their handling of my financial problems after the death of my husband who left a lot of debt. I owe them my life. Everyone I ever spoke to was so kind and reassuring. Reviewed on: 4th September 2021

Helpful Customer Services

This organisation has been very helpful and the customers services is very adequate and always in time and accurate . Reviewed on: 4th September 2021

Very helpful and understanding

Step change have really helped me get back on track with my life. When my circumstances have changed sometimes at my yearly review they have always helped me and been understanding. Reviewed on: 4th September 2021

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