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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

93% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Road to no debt

Step change have been very supportive of us during our journey. It’s an invaluable thing to have an organisation like this to help you structure your budget and deal with creditors as well as advice and re assurance. Reviewed on: 22nd July 2021

Life-saving charity

I don't know where I'd be without Step Change. Simply put, they are life savers. Cannot recommend them enough. Reviewed on: 22nd July 2021

Excellent customer service

Very helpful when I was feeling down about being in debt . Nothing to much trouble helped me feel at ease Reviewed on: 22nd July 2021

Reassuring and straightforward advice

Since contacting Step Change they have helped me face up to chronic illness and financial issues as a result of leaving work and trying to cope alone by spending all my reserves. They helped me make contact with citizens advice and then access benefits until I was ready to return to work and then they helped set up a DMP and review each year. Reviewed on: 22nd July 2021

Amazing Customer Service

Step Change has literally changed my life for the better & has helped me take control of my finances. I no longer feel depressed about my financial situation & because of their help, acting on my behalf to my creditors, I can finally sleep at night knowing that they are always there to offer support when needed. They have literally been a breath of fresh air over the past few years & I am now able to pay off my debt accordingly & still live comfortably. My son now sees his mum smiling alot more, rather than crying about the pressures of life. The feeling is night & day. Thank you Step Change for your amazing & dedicated service. Reviewed on: 22nd July 2021

Amazing

The people at stepchange helped me so much when I needed it most. They are always happy to help and nothing is to small or big a issue. If only more companies took a leaf out of there book. Outstanding. Reviewed on: 22nd July 2021

Extremely supportive, empathetic and understanding.

Step Change have been there when I needed them most. I was made aware that getting into debt was not a crime and there was help. Step Change have enabled me to rebuild my life. Thank you Step Change. Reviewed on: 22nd July 2021

My financial saviour!

I really didn’t know how I was going to resolve my debt situation as I was paying ridiculously high minimum payments and had basically spent myself to a standstill. StepChange were recommended to me and the only thing I regret is not getting in touch with them sooner. The customer service was brilliant, along with the advice and guidance, and it was super easy to set up a DMP that was truly affordable! Thanks StepChange :) Reviewed on: 22nd July 2021

5 star, help me thrust bad times

I fell into a very big hole, the company I worked for hadn’t paid me for two alternative months , I got behind in my payments and couldn’t dig myself out of the hole. Stepchange was suggested by a friend,who said that they could help, they have and I am on the home straight now. A big Thankyou Stepchange. Reviewed on: 22nd July 2021

Saved my sanity

Helped when I was lost in a sea of debt you helped and you listened thank you Reviewed on: 22nd July 2021

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