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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Best thing I ever did

Very efficient...easy to talk about my situation and very sympathic Reviewed on: 22nd July 2021

Fabulous customer service.

Initially very worried about my debts however from the very first telephone conversation with Step Change my worries disappeared and a working structure to repay my debts was put into appropriate action immediately. Stunning customer service all round. Reviewed on: 22nd July 2021

Great company

Very good help very understanding very good customer service Reviewed on: 22nd July 2021

Step change has helped me through the bad and good

I’m glad I went to step change for help Reviewed on: 22nd July 2021

Awesome

Great service that changed my life forever Reviewed on: 22nd July 2021

Excellent customer service

Can’t rate them highly enough. Always so friendly and helpful and they’ve helped me to take back control of my finances. Reviewed on: 22nd July 2021

Extremely helpful

I changed from another debt company to Step Change made it very so simple and easy best move I made very professional Reviewed on: 22nd July 2021

amazing

staff are accomodating and they are doing thdir best to communicate with our debtor Reviewed on: 22nd July 2021

Step change have really helped me with the debts I had

All of my debts are now being paid at an affordable rate Reviewed on: 22nd July 2021

Life changing experience

Stepchange is one of the best things that have happened to me, I would recommend them to anyone with financial worries Reviewed on: 22nd July 2021

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