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StepChange: Debt Management reviews

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4.95
Based on 14,713 reviews, last reviewed 7th Nov 2025
93% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025
Anthony A's avatar
Anthony A

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Great service

5
Before I contacted step change I was over £20,000 in debt working with them I will be debt free in a few more years wonderfully service Reviewed on: 22nd July 2021
Alex Kucyk's avatar
Alex Kucyk

Peace of mind

5
Excellent service in all aspects helped us enormously. First class staff. Reviewed on: 22nd July 2021
Cbrowng's avatar
Cbrowng

Peace of mind

5
I never thought to use step change, I had buried my head in the sand and didn’t know what to do. It wasn’t until I plucked up the courage to speak to them. I finally felt less stressed and supported. I’m just 5 months away from clearing my debt and it’s the best thing I’m looking forward to this year. Well done guys for the help and guidance over the last couple of years! Reviewed on: 22nd July 2021
Justine's avatar
Justine

Good customer service

5
When I receive anything from my crediters customer service are very helpful and understanding Reviewed on: 22nd July 2021
bellasmith16@btinternet.com's avatar
[email protected]

Weight off our shoulders

5
We were struggling with debt for many years, consolidating our debt when it got to much for us to pay. However, this caused the total debt to continue to rise very steeply. We had heard of companies who help with debts for a charge.we then came across Step Change, who helped us come up with a payment plan. At last we could pay our debts and live our lives. Step change has been life changing for us. The agents are very helpful and understanding. We would recomend step change 100% Reviewed on: 22nd July 2021
Dave 's avatar
Dave

Stress relief

5
The people at stepchange are outstanding, I had been struggling for a while keeping finances in check when I was laid off work with a damaged back but one call to them had me feeling less stressed with it all and had a long term plan set in motion giving me more time to concentrate on getting myself back to work safely when ready Reviewed on: 22nd July 2021
Andrew's avatar
Andrew

Amazing company that's shown me I can sleep at night.

5
I had been advised by friends years ago to go to step change but being a very proud person I carried on struggling to pay all my debts every month. I had sleepless nights worrying about my finances until in the end I realised I couldn't carry on like this anymore. One phone call to step change and my whole life changed. The people on the phones don't judge you they're there to help you in the best possible way they can. Thankyou stepchange for giving me a life. Reviewed on: 22nd July 2021
Andrea Green's avatar
Andrea Green

A great help

5
Managed to help me make my finances manageable after a horrendous period in my life. Eternally grateful Reviewed on: 22nd July 2021
Jon Bending's avatar
Jon Bending

Best thing I ever did

5
Very efficient...easy to talk about my situation and very sympathic Reviewed on: 22nd July 2021
Susan Alcorn 's avatar
Susan Alcorn

Fabulous customer service.

5
Initially very worried about my debts however from the very first telephone conversation with Step Change my worries disappeared and a working structure to repay my debts was put into appropriate action immediately. Stunning customer service all round. Reviewed on: 22nd July 2021
Graham Waxman's avatar
Graham Waxman

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