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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Best debt charity.

StepChange were a lifeline to me in 2016, the advisor was very understanding and not judgemental, I was not in a good place at the time and seemed to be chasing payments every month and getting no further forward. StepChange helped to sort out my debts and payment plan this was such a huge relief. I have recommended them to a work colleague who confided in me about their finance problems and the stress they felt. To see the relief on their face was worthwhile. Thank you so much StepChange. Reviewed on: 22nd July 2021

Sorting my debt at last

So pleased I used stepchange. Professional and empathetic. Finally on top of my debt problems solely due to contacting Stepchange. Reviewed on: 22nd July 2021

First class service

Really happy , they are always friendly and happy to help , nothing is too much trouble Reviewed on: 22nd July 2021

Always there for you

Old age and in debt the stress and worry immense. They guided me and help was always there Reviewed on: 22nd July 2021

Great

Debt piled up unfortunately as sometimes your life changes. One call to step change, set up a plan, and 1 and half years on debt almost paid off. Couldn’t be happier, no guilt when talking to someone or embarrassment Reviewed on: 22nd July 2021

Absolutely fantastic people understanding and compassionate

So helpful and knowledgeable about how best to help with making it more stressful Reviewed on: 22nd July 2021

Excellent

Start of My plane everything has always run smoothly. I feel I'm in control thanks too step change also well on my way of being debt free thank you step change. Reviewed on: 22nd July 2021

Good Service

Good service easy to talk to and explained Brilliantly Reviewed on: 22nd July 2021

Stepchange changed my life

They helped me when I didn’t know what to do about my debts, always very helpful, and the costumer service is amazing :) Reviewed on: 22nd July 2021

Peace of mind

Really helped me to get things under control and to give me peace of mind again. Best way forward and would and have recommend to anyone Reviewed on: 22nd July 2021

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