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StepChange: Debt management reviews

Name: Debt management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt management reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt management reviews (14715)

First class service

Really happy , they are always friendly and happy to help , nothing is too much trouble Reviewed on: 22nd July 2021

Always there for you

Old age and in debt the stress and worry immense. They guided me and help was always there Reviewed on: 22nd July 2021

Great

Debt piled up unfortunately as sometimes your life changes. One call to step change, set up a plan, and 1 and half years on debt almost paid off. Couldn’t be happier, no guilt when talking to someone or embarrassment Reviewed on: 22nd July 2021

Absolutely fantastic people understanding and compassionate

So helpful and knowledgeable about how best to help with making it more stressful Reviewed on: 22nd July 2021

Excellent

Start of My plane everything has always run smoothly. I feel I'm in control thanks too step change also well on my way of being debt free thank you step change. Reviewed on: 22nd July 2021

Good Service

Good service easy to talk to and explained Brilliantly Reviewed on: 22nd July 2021

Stepchange changed my life

They helped me when I didn’t know what to do about my debts, always very helpful, and the costumer service is amazing :) Reviewed on: 22nd July 2021

Peace of mind

Really helped me to get things under control and to give me peace of mind again. Best way forward and would and have recommend to anyone Reviewed on: 22nd July 2021

Simple

I have been very amazed at what I have received from Stepchange, I must admit I had never heard of these before, so I gave them a chance and not looked back, wonderful to work with Reviewed on: 22nd July 2021

Literal Lifesavers

StepChange was there when I was at my most vulnerable. They were so kind and understanding and helped me sort out my debt repayments. If not for them I probably would not still be here today. They literally saved my life! Reviewed on: 22nd July 2021

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