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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Non-judgemental advice

Sound and person centred. Helped to choose the right solution for me. Reviewed on: 29th July 2023

Great

Always responds to emails. Advises and assists with empathy. Reviewed on: 28th July 2023

amazing people amazing company

would be lost with out them,after losing my husband suddenly to sepsis they have pointed me in the right direction to get my finance in control and my mental health Reviewed on: 28th July 2023

Debt help

Very professional and helpful service. Always willing to listen with lots of patience and care for the clients. Would recommend to anyone struggling with debt. Reviewed on: 28th July 2023

Very helpful, clear adivse, trustworthy and accessible

They are super helpful, reliable transparent, genuinely concerned, no gimmicks just they to go above and beyond to help. Reviewed on: 28th July 2023

Extremely helpful

Extremely helpful, non judgemental and always on gand to help answer any questions, I wish I found them earlier Reviewed on: 25th July 2023

Stepchange Debt Advice

Stepchange have been extremely helpful, patient and understanding with my debt issues Reviewed on: 25th July 2023

excellent service

I got into a little bit of a problem with my credit cards and I approached Stepchange and they got me the right solution of a debt management plan, I can now rest easy knowing that bailiffs wont be knocking on my door. I would highly recomend Stepchange to anybody, dont be scared its easy. Reviewed on: 25th July 2023

Stepchange

Brilliant service really helpful to help clear all my debts. Easy to use, online, really helpful would recommend it to anybody. Reviewed on: 24th July 2023

Amazing!

Step Change have helped me by setting up a debt management plan to get back in control of my finances. Everyone I have spoken to have been amazing! I was put at ease and exerything was explained to me. Thank you step change! Reviewed on: 24th July 2023

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