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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14679 reviews)

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4.95

Based on 14,679 reviews, last reviewed 4th Jul 2025

168700% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They have been very helpful to me. They have been very helpful to me.if I have any issues they always address it with great understanding and adjusted my repayment accordingly. Reviewed on: 4th July 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14679)

Very helpful and understanding debt charity

Stepchange have really helped me take control of my debts. All of the staff are very helpful, understanding and friendly and thanks to their help and support I feel much more confident that I’ll be able to clear my debts. Reviewed on: 22nd July 2021

For Peace of mind

Stepchange are a great help to those in financial difficulties. They can advise on how to face up to the problem and deal with it, rather than avoiding it, therefore helping people sleep at night. Reviewed on: 22nd July 2021

Very professional, always polite

I can’t recommend Stepchange highly enough. They are very professional, always polite, and can help you to feel calmer about your debts. They’re never judgemental or condescending. Reviewed on: 22nd July 2021

excellent service

dealt with us quickly and gave us advice to put our financial position in a manageable state Reviewed on: 22nd July 2021

Helped me so much

I was getting myself into such a state trying to pay all my debts but stepchange sorted it all out for me and stopped me worrying. Reviewed on: 22nd July 2021

Friendly and helpful

It made a traumatic experience into a safe and helpful one. The staff are always personable, helpful and knowledgeable. Other companies should take a leaf out of their book. Reviewed on: 22nd July 2021

they saved our lives

They helped us by negotiating our debts, which no longer let us sleep. We are still paying. But we are very happy. For today we can sleep in peace. Reviewed on: 22nd July 2021

The very best in customer satisfaction and experience.

The Stepchange team are wonderful, experienced, and very compassionate to your situation. The help they give you makes you feel lighter in mind and spirit and no one judges you for your financial difficulties and mistakes. In their capable hands you feel financially able to manage your money again. I will never regret turning to them in my hour of need, especially when the bank turned its back on me. Reviewed on: 22nd July 2021

Peace of mind always

Quietened my creditors by negotiation of sensible repayment Reviewed on: 22nd July 2021

Life

Always helpful for anything we ask .life being on a right path since I got StepChange Reviewed on: 22nd July 2021

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