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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17952 reviews)

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4.92

Based on 17,952 reviews, last reviewed 27th May 2026

155500% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I got involved with Stepchange after falling fowl of... I got involved with Stepchange after falling fowl of interest charges on a credit card. They managed the transition smoothly and acted as a go between... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17952)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great company helped me when I was in trouble

Great company helped me when I was in trouble Reviewed on: 27th May 2026

I have always had a good experience with step change.

I have always had a good experience with step change. Staff are very knowledgeable and helpful throughout the whole process. I have always felt listened too with clear advise and options.follow up has always been very good. Online is easy to manoeuvre around when I have used the portal. Reviewed on: 27th May 2026

financial help

it has helped me very much in my financial situation۔ Reviewed on: 27th May 2026

Tip top.

Great outcome, great service. Superb Reviewed on: 27th May 2026

Best thing I ever done.

Best thing I ever done. Took all my stress away. Now I’m debt free Reviewed on: 27th May 2026

Step change has helped me take control of my finance...

Step change has helped me take control of my finances, I can check how much is left to pay and when my end date will be, this makes me feel like I am getting somewhere to being debt free. Reviewed on: 27th May 2026

Being in debt makes you feel terrible, but having St...

Being in debt makes you feel terrible, but having Step Change to speak to, to advocate for you, to help you feel less anxious and to help manage your situation is priceless. Life-changing. Reviewed on: 27th May 2026

Got me out off a situation were I was so stressed ab...

Got me out off a situation were I was so stressed about my finances to a situation were I can try to plan ahead and clear my debts it will take a while but stepchange have helped me in the right direction thanks Reviewed on: 27th May 2026

I preferred phone consults which are excellent but l...

I preferred phone consults which are excellent but last year tried the website for convenience Reviewed on: 27th May 2026

Step change have been fantastic in helping me sort o...

Step change have been fantastic in helping me sort out my debts. Reviewed on: 27th May 2026

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