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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11168 reviews)

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4.96

Based on 11,168 reviews, last reviewed 22nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Recommended Very positive experience, extremely helpful staff, helped every step of the way with my DMP, highly recommended to anyone who needs help can't praise ... Read more Reviewed on: 16th March 2025

Latest lowest rating:

1

Poor advice My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went ... Read more Reviewed on: 22nd April 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11168)

Review of the StepChange, Debt Management:

Saved me from a life of worry

From the word go, Step Change, changed my future, a future that was destined to be a continual worry. Reviewed on: 22nd July 2021

Step change took our debt and turned it into somethi...

Step change took our debt and turned it into something that helped our money factor in everything that needed taking into account as well as managing what we owed. So 'we got this' thanks to their support Reviewed on: 29th May 2024

Staff was so friendly and sympathetic and understand...

Staff was so friendly and sympathetic and understanding. Feel at ease talking to them rather than feeling anxious Reviewed on: 29th May 2024

I contacted stepchange when I was struggling to pay...

I contacted stepchange when I was struggling to pay debts due to rising costs of today. The online forms were very straightforward and easy enough to complete, it was nice to know someone was there to help if needed with the forms. Once I completed everything asked, I just had to wait. It was around 10 days that I was contacted to say all was set up and when my first payment would be taken. In those 10 days stepchange emailed me and kept me up to date on what they had sent to my creditors. It was so easy from start to having my DMP set up, will definitely recommend to anyone struggling, wish I'd found out about it sooner as I wouldn't have had to struggle for so long. Thank you Reviewed on: 29th May 2024

Stress Buster

Stepchange helped immeasurably in relieving the stress being experienced by me & kept creditors reasonably happy. Reviewed on: 29th May 2024

StepChange’s DMP has helped me!

I had joined StepChange on a DMP after experiencing financial hardship a couple of years ago. I was really worried about my finances and through their support I am 9 months off being completely debt free. They are supportive and great communicators and I pay a manageable amount per month that contributes directly to the debts I had. I am now 9 months from being fully debt free and I am very thankful for StepChange for this. Reviewed on: 28th May 2024

Don't wait -contact Step Change

Step change are very friendly , caring and non judgemental Reviewed on: 28th May 2024

Life Savers

I was really struggling with my finances, which meant It was having a real bad effect on my health, out of desperation I contacted Step Change, who helped me to set up a debt management plan, which has made an enormous difference to my health, they really are my life saver. Reviewed on: 28th May 2024

Pride doesn't get you out of the rut, Step Change do!

During a period of time where debts had mounted, interest shot up, cost of living crisis, then losing my job, I had to shove pride to the side and ask for help. Step Change were a God send! So much information which was in lehmans terms, so much help and support online with excellent tools. When speaking with several people over the phone, each person was so nice, empathetic and didn't make me feel what I anticipated... like a school headteacher telling you what you should have done. Step Change listened and looked at all the ways they could support, with clear expectations on what would happen. The sprocess has been seemless and updating the details afterwards is so simple. Despite the initial barrage and still constant letters from companies, Step Change is like your force field who sort all the long worded legal stuff out so I don't have to. It's meant a lot of stress being lifted, I have found new work and feel so much better in myself, as has been observed by friends and family. After years of burying my head and letting pride take control, I now have the control back, which I would never have done without Step Change. There is still a long road to go, and there is still the debt to pay back, however, we can now make it month to month on our new budget, without having to add more debt. Reviewed on: 28th May 2024

Helpful and Non-Judgemental

Have found Stepchange extremely helpful and non-judgemental, very understanding. Reviewed on: 28th May 2024

They are a fantastic company and have helped me redu...

They are a fantastic company and have helped me reduce my bills hugely and have taken away alot of stress and anxiety by dealing directly with my debts Many thanks to them Reviewed on: 28th May 2024

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