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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Stepchange

From the first phone call the put me at ease. The telly you step by step what will happen. Even when there was a couple of times during the planned repayments on company got in touch with me. Stepchange were there to talk me through the right way to proceed. They have made it a stress free as possible. And I can't thank them enough Reviewed on: 9th June 2026

Peace at last.

Everbody experiences money worries but rest assure Stepchange listens and helps find a solution. Reviewed on: 9th June 2026

Great help

They are a great help. Very understanding and knowledgeable. Made things easy with managing debt. Reviewed on: 9th June 2026

Awesome folk

Helped me at at time when my financial situation was bad. Reviewed on: 9th June 2026

Stepchange has saved my financial life

Stepchange has been excellant to sort out my finances that were in a mess! They took me through what I needed to do and know-customer service is very good even if you have to be patient. Reviewed on: 9th June 2026

Stepchange helping you

Have been with Stepchange for years they have kept me on the right path Reviewed on: 9th June 2026

Very helpful and less pressure that Step Change sort...

Very helpful and less pressure that Step Change sorted everything out for me Reviewed on: 8th June 2026

Excellent customer service with StepChange and the w...

Excellent customer service with StepChange and the website/portal is very user friendly too. Reviewed on: 8th June 2026

When your debt problem has become too much.

When your debt problem has become too much, there is an answer. Just contact StepChange and they will sort it for you. I was at my wits end with debt when a friend advised me to contact StepChange who, over the phone, noted the details of my situation and came up with a solution. Stop worrying. Contact StepChange. You will be happy you did, I was! Reviewed on: 8th June 2026

good service for people in financial difficulties

good service for people in financial difficulties Reviewed on: 8th June 2026

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