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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14711 reviews)

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4.95

Based on 14,711 reviews, last reviewed 17th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Customer Service Always very helpful never had a bad experience Reviewed on: 17th October 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14711)

I was in a financial nightmare.

I was in a financial nightmare. I couldn’t keep up with the minimum payments on credit cards and a loan. Every month was a worry and I was only paying the interest. I had heard about Stepchange online. Rang them and they set out a plan to pay my debts at a rate l can manage. They did all work-got in touch with my debtors and arranged it all. I feel so much better, they stay informed from them and review my plan so l know how much and long I have to pay my debt back, at a rate I can manage. Reviewed on: 23rd June 2025

Helped reduce the stress I was experiencing.

Helped reduce the stress I was experiencing. Reviewed on: 23rd June 2025

StepChange Review

It clearly is not a nice topic to have to face up to and deal with but StepChange made it so much easier by being helpful, considerate and also knowledgeable and effective. Reviewed on: 23rd June 2025

Best phone call I made!

When I first contacted stepchange I couldn’t see a way out of my debt, I was so stressed and worried, but they helped me with monthly affordable payments and now i’m finally debt free! Reviewed on: 22nd June 2025

Really helpful and knowledgeable

Really helpful and knowledgeable Reviewed on: 22nd June 2025

A debt management plan via StepChange has helped us...

A debt management plan via StepChange has helped us get on top of our debt. We are finally paying down our debts instead of increasing it. On the path to becoming debt free. Reviewed on: 22nd June 2025

Not bad thx.

Not bad thx. They helped me to freeze my debt Reviewed on: 21st June 2025

Stepchange Review

Been with them for over 9 years always very helpful. Reviewed on: 21st June 2025

very happy with the with the way the helped us out i...

very happy with the with the way the helped us out in general been with us all these years always there to assist and give as advice and help would highly recommend them if people are in debt Reviewed on: 21st June 2025

Financial SOS

Professional and give great advice Reviewed on: 21st June 2025

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