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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5993 reviews)

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4.85

Based on 5,993 reviews, last reviewed 30th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Inflexible customer service/communication. Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficul... Read more Reviewed on: 30th December 2024

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About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more...

The Insurance Emporium Pet Insurance reviews (5993)

Review of the The Insurance Emporium, Pet Insurance:

Unexpected excellent treatment.

We have been made quite cynical about insurance companies but the way we have been treated by Insurance Emporium has changed our minds. We made a claim when our cat developed a heart problem and nearly died. We expected it to be turned down as he had had a heart murmur in the past but it was accepted with the proviso that the cat would be excluded from heart problems in the future. Thank you. Reviewed on: 2nd July 2019

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Refused claim

Cat just diagnosed with kidney disease, made first claim ever with this insurer, refused my claim because my cat had seen a vet 4 years ago they say is connected to this problem even though all test results say otherwise so unfair. Reviewed on: 21st November 2024

The best insurer I've come across

The best insurer I've come across Reviewed on: 20th November 2024

Welcoming team who helped me when I needed them on t...

Welcoming team who helped me when I needed them on the phone Reviewed on: 15th October 2024

BUYERS BEWARE.

BUYERS BEWARE...I was with them for 2 years and made a very small claim. Of course not covered for not even £1 of it to help with my little cats treatment, such a waste of money Reviewed on: 15th October 2024

Speedy sign up process and some good additional bene...

Speedy sign up process and some good additional benefits, hoping to never need but good so far Reviewed on: 14th October 2024

Very easy to navigate website, competitive prices &...

Very easy to navigate website, competitive prices & helpful staff. Reviewed on: 11th October 2024

Horse insurance claim made was settled without hassl...

Horse insurance claim made was settled without hassle within days. Reviewed on: 9th October 2024

Great price

Great price insurance. Documents sent quickly. Very efficient Reviewed on: 8th October 2024

All new to this but was easy to set up and get my do...

All new to this but was easy to set up and get my documents for Ruby Reviewed on: 7th October 2024

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