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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5676 reviews)

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4.77

Based on 5,676 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very good At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Latest lowest rating:

1

We have operated a Tide Ltd Company account for over... We have operated a Tide Ltd Company account for over 2 years, today without any prior notice or giving a reason they closed our account, one week befo... Read more Reviewed on: 17th December 2024

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5676)

Review of the Tide, Business Banking:

The best!

I have two business accounts with Tide and have recommended several friends and family with businesses (and took advantage of the £50 referral bonus!) any issues I’ve had at all with Tide are resolved quickly and effectively with their chat app, they’re also extremely helpful on the phone. My last experience with them was upgrading my account to benefit from the change in fees and cash back, the customer service agent was brilliant and thorough explaining all the options so I was able to make a decision. I’d never hesitate to recommend Tide. Reviewed on: 10th April 2023

Expect continuous audits of every transaction you make

Tide continuously audits customers, requesting contracts and receipts for every single transaction conducted in the last few months. Unless you have a significant in-house finance team to deal with these constant queries, suggest you avoid. Reviewed on: 29th January 2024

Horrendous customer service

Ive had nothing but problems with this company since i opened a bank with them in 2023. But most recently they are just USELESS!!! Messaged about an unauthorised payment and straight away they froze my account leaving me unable to pay my bills or rent. Over a 93p payment. Then the woman i was speaking to just stopped responding. I got a reply from someone else saying i had to order a new card, so basically rather than helping me they let the payment come out anyway, dint adress the actual issue, ive had other payments declined because they froze my account and had to order a new card and wait for it it come then ill have to update all my accounts with this new card. But better than that they now say if you want support or replies from customer service you have to pay an extra 9.99 a month... so basically you cant speak to anyone and if you actually need help you have to upgrade your account again and pay even more. Will be taking my business elsewhere the first opportunity i get! Reviewed on: 15th January 2024

Pause & closed my account without any explanation.

They paused my account without any explanation. It has now been closed with no explanation. I have had an email to say give me your account details and we will send you the money in the account less fees within 7 days. I emailed my details along with a copy of a bank statement of the bank account I want them to put the money in. I emailed for an explanation to which they replied I need to log into my account (which they closed that I no longer have access to) to speak to them in chat??????? I replied to ask how I do this when I cant access it anymore and the email reply was "in the chat we have asked for your bank details so please reply to this email with them." I have already sent a copy, what shambles they are??? I have lost business, customers have wanted their money back which I couldn't give them as they paused my account so the customer reported us for fraud and slander us all over social media, (we told the customer they would have their money back in full once this sorry state of affairs had been sorted with tide but this wasn't good enough so they insisted on fraud & slanderous accusations, we have proof they we agreed to a full refund once the account problems had been sorted). I will be reporting this to the police and financial ombudsman. STAY AWAY from this bank. They will take your money and never return it. As someone said before, your business and livelihood will be ruined if you bank with these thieves. Our Christmas and New Year was ruined as I wasn't able to work or make any money. It is criminal, we are trying to do what we can to pay bills but we are now in debt because of this and our business is ruined. Reviewed on: 10th January 2024

I am disappointed with Tide Bank's service.

I am disappointed with Tide Bank's service. I've been attempting to open a bank account and order a POS system for my fast-food startup for two months. Despite submitting all requested documents, I face daily requests for the same evidence. They persistently refuse to grant me a bank account, creating unnecessary hurdles for my business. It's incredibly frustrating, and it seems they are uninterested in supporting startups, despite my earnest efforts and compliance with their requirements. I would caution others to consider alternative banking options with more efficient and supportive processes. Reviewed on: 10th January 2024

Worst bank account

They paused my account on November 3rd with out telling me why and on 26th after 3 weeks they told me that they closing my account and today 16 December they have not refunded me my money Reviewed on: 16th December 2023

Avoid this sham of a bank

Offers zero protection against fraud. I'm over £2k out of pocket Reviewed on: 16th November 2023

STAY AWAY

Worst service I ever had.Tide made a payment to someone without me consent.When I contacted tide they replied that the third party showed us invoice.If someone show invoice will tide pay them without account holder permission??anyone know where to complain and what to do any help will be really appreciated thank you. Reviewed on: 19th October 2023

Rubbish service

Rubbish, they asked for all sort of proof and after 2 days saying it can't be approved , what the hell I just wanted an account to put my money in and they are using it till I need it , I didn't ask them for money , if I could put 0 stars that I would do . Reviewed on: 23rd September 2023

Disappointing Experience with Tide Bank

I must say that my experience with Tide Bank has been nothing short of a nightmare. This is by far the worst bank I have ever encountered, and I feel compelled to share my frustrations. First and foremost, I lost my card and promptly reported it to the bank. However, when I discovered that someone had used my card for two unauthorized transactions, Tide Bank showed no interest in helping me recover my money. Their lack of support in such a critical situation was extremely disheartening. Another glaring issue with Tide Bank is their absence of a notification service. Most other banks offer real-time notifications for card transactions, providing customers with peace of mind and security. Regrettably, Tide Bank falls short in this aspect, leaving their customers vulnerable to potential fraud. Furthermore, their handling of direct debit notifications is utterly inadequate. It seems like they do not prioritize informing their customers about incoming debits, which can lead to unexpected deductions from accounts. The customer service experience at Tide Bank is abysmal. If you have a complaint and decide to reach out via message, be prepared to wait nearly 48 hours for a response. This kind of delay is simply unacceptable, especially when urgent issues need attention. To top it all off, Tide Bank blocked a transfer from a company that had paid me for my work, causing significant inconvenience. Their excuse? A vague explanation about a "system issue." Waiting nearly two days to access my hard-earned money due to their internal problems was incredibly frustrating. In summary, I strongly advise anyone considering Tide Bank to think twice and explore alternative banking options. My experience has been marred by a lack of support, security features, and efficient customer service. Tide Bank is a financial institution to avoid at all costs. Date of experience: 05 September 2023 Reviewed on: 7th September 2023

Appauling Service - AVOID AT ALL COSTS

Appalling Service... my account has now been out of action for 40 days and i cant get to my money. Despite numerous messages and requests for a call from a manager (which I still haven't had), It's still not resolved.. Simply get the same useless rabbited responses from nameless individuals.. no customer service.. No care... nothing at all… Reviewed on: 26th June 2023

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