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Review of the Tide, Business Banking:

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Pause & closed my account without any explanation.

They paused my account without any explanation. It has now been closed with no explanation. I have had an email to say give me your account details and we will send you the money in the account less fees within 7 days. I emailed my details along with a copy of a bank statement of the bank account I want them to put the money in. I emailed for an explanation to which they replied I need to log into my account (which they closed that I no longer have access to) to speak to them in chat??????? I replied to ask how I do this when I cant access it anymore and the email reply was "in the chat we have asked for your bank details so please reply to this email with them." I have already sent a copy, what shambles they are??? I have lost business, customers have wanted their money back which I couldn't give them as they paused my account so the customer reported us for fraud and slander us all over social media, (we told the customer they would have their money back in full once this sorry state of affairs had been sorted with tide but this wasn't good enough so they insisted on fraud & slanderous accusations, we have proof they we agreed to a full refund once the account problems had been sorted). I will be reporting this to the police and financial ombudsman. STAY AWAY from this bank. They will take your money and never return it. As someone said before, your business and livelihood will be ruined if you bank with these thieves. Our Christmas and New Year was ruined as I wasn't able to work or make any money. It is criminal, we are trying to do what we can to pay bills but we are now in debt because of this and our business is ruined. Reviewed on: 10th January 2024

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