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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.76 (201 reviews)

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3.66

Based on 201 reviews, last reviewed 21st Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Account reviews (201)

Review of the TSB, Classic Account:

Appalling bank, your money isn't safe

My partner has some mental health issues that prevent him from communicating clearly with people who don't know him, but what happened with tsb was just shocking. Following the loss of his bank card, it was used several times for contactless transactions before he realized and called the bank. There were unauthorised transactions totalling £122.00 and some change, and he was transferred to the fraud team. 60 minutes on hold, the advisor asked him the nature of his call, and he said to block his card, so she transferred him back, and he waited another 45 minutes to be told he should have been dealt with by the fraud team and then transferred a third time!! I took the phone off him at this stage, and explained that he has blocked the card with the first advisor obviously, who has put him through to discuss the charges made during the time his card was missing. He explained that he used it the night before and was driven home by my carer, so he was unsure if the card was dropped in the car, or at some point later. He was advised that because it was used by someone he knows (this was never suggested or determined) a separate team needed to investigate and it would take 48 hours.... 5 days later he had to call them as he had not been called as promised, and was told that the bank would not refund the unauthorised payments...no ifs buts or coconuts just a point blank no help from tsb!! He then asked can he please have a card without the contactless capability and was told that wasn't an option!!! What the *$#@! They wont insure you against the use of the facility in the event of a loss but you can't choose to get a more secure card?! Surely that isn't right?! Since when do banks refuse to refund unauthorised contactless transactions anyway,I've never had a problem with my own bank in this situation, they were rude to him and point blank told him too bad, your problem not ours. He can't afford to throw away a hundred quid just like that...I am absolutely disgusted by their don't care attitude Reviewed on: 25th April 2021

TSB mortgage nahhh

£100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Feedback - Good customer service, prompt.

Good customer service, prompt. Can usually sort any problems out without any trouble. Secure to use on line. Reviewed on: 5th April 2025

I have got a save and spend account which is excelle...

I have got a save and spend account which is excellent as I’m saving money without even noticing Reviewed on: 2nd April 2025

Fast & good service,

Fast good service, up-to-date, easy manage the app Reviewed on: 5th March 2025

Normal account, few issues, good app

Normal account, few issues, good app Reviewed on: 27th February 2025

£10 cashback a month for 20 transactions

I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Absolutely terrible!

Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code over the phone which cannot be activated for another 3 days! Exactly how do people without internet bank at tsb!!! Older people do not stand a chance Reviewed on: 29th September 2024

Good switch experience

Good switch experience to TSB - all very efficient and it's easy to use my account and manage on the app. Reviewed on: 24th August 2024

I've banked with TSB from the beginning.

I've banked with TSB from the beginning. Wheen they were joined with Lloyds. Never had an issues at all with tsb. Always so friendly when you go into the bank Reviewed on: 28th May 2024

When going in the branch deposit some cash usually t...

When going in the branch deposit some cash usually they told us to use the cash machine, so going to the branch it’s like going to any cash machine. Reviewed on: 17th May 2024

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