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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (197 reviews)

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3.59

Based on 197 reviews, last reviewed 27th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

Normal account, few issues, good app Normal account, few issues, good app Reviewed on: 27th February 2025

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (197)

Appalling bank, your money isn't safe

My partner has some mental health issues that prevent him from communicating clearly with people who don't know him, but what happened with tsb was just shocking. Following the loss of his bank card, it was used several times for contactless transactions before he realized and called the bank. There were unauthorised transactions totalling £122.00 and some change, and he was transferred to the fraud team. 60 minutes on hold, the advisor asked him the nature of his call, and he said to block his card, so she transferred him back, and he waited another 45 minutes to be told he should have been dealt with by the fraud team and then transferred a third time!! I took the phone off him at this stage, and explained that he has blocked the card with the first advisor obviously, who has put him through to discuss the charges made during the time his card was missing. He explained that he used it the night before and was driven home by my carer, so he was unsure if the card was dropped in the car, or at some point later. He was advised that because it was used by someone he knows (this was never suggested or determined) a separate team needed to investigate and it would take 48 hours.... 5 days later he had to call them as he had not been called as promised, and was told that the bank would not refund the unauthorised payments...no ifs buts or coconuts just a point blank no help from tsb!! He then asked can he please have a card without the contactless capability and was told that wasn't an option!!! What the *$#@! They wont insure you against the use of the facility in the event of a loss but you can't choose to get a more secure card?! Surely that isn't right?! Since when do banks refuse to refund unauthorised contactless transactions anyway,I've never had a problem with my own bank in this situation, they were rude to him and point blank told him too bad, your problem not ours. He can't afford to throw away a hundred quid just like that...I am absolutely disgusted by their don't care attitude Reviewed on: 25th April 2021

Excellent customer service

I’ve had an issue with my debit card, it took so long to be resolved. However, the support I got from both branch and customer service teams were excellent. I am pretty satisfied overall. Reviewed on: 16th April 2021

Good

It is a really good bank .the staff are so friendly,it's like visiting your family. Reviewed on: 16th April 2021

Top TSB

Opened my account easily and stress free, thank you. Very efficient and quick, easy to understand and so easy to bank with, finally a bank that dies what it promises Reviewed on: 15th April 2021

Very bad online facilities.

They used to be excellent online bankers, but now I can't get anything useful from them online. Contacting them is all but impossible. I am very disappointed and feel I have to switch after almost 20 years. Reviewed on: 14th April 2021

Not trust worthy

Every now and then they block my account for weird reasons. Don’t have this problem with other banks. Reviewed on: 13th April 2021

Easy, quick, expensive

Interest rate offered could be a lot lower as I’ve been a long term customer Reviewed on: 7th April 2021

The TSB, NOT a bank to bank with.

I have been with the TSB since I was little, some 50 years or so ago. I grew up with the TSB in savings and rewards. Since floatation back on the market place, they have been terrible. They don't listen to their own customers that bank with them. This year they are closing 164 branches this year, with more to come. Most closures are in the rural areas, older people are now stuck with no bank in their own towns. Disgusting. Reviewed on: 30th March 2021

Terrible Service

Each time I have used the TSB when dealing with my Mum's account it has never been straightforward. It is excruciatingly painful. I haven't left a review until today about their service (but my bother who has had an account with them for over 40 years has complained at least 3 times because of the poor service ) but I have spent the best part of an hour trying to find out why a SO has been cancelled (which looks like it was from TSB end) without success. I tried phoning 5 times; each time because staff advised me to do this because something wrong with accessing the account. To say I am frustrated and resentful about my time been wasted is an understatement. I don't personally have an account with this bank and I never will. They really are appalling. Reviewed on: 14th March 2021

Really helpful

Small bank but staff are so nice and helpful Reviewed on: 17th February 2021

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