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Muhammad

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Review of the TSB, Classic Account:

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Gross Incompetence

This bank should cease to operate. For months now they have had a permanent intermittent issue with Internet banking. First they tell you not to use Safari and try another browser. If that doesn’t work, they tell you to type in the address instead of using the search facility. If that doesn’t work, they tell you to clear history. After that they tell you to use another device. Thereafter the robots purporting to be humans are out of ideas as they have run out of script. Instead of taking the customer through a plethora of temporary solutions, would it not be an idea to get to the root of the problem to fix it. Currently, it’s like being in an abusive relationship where the abuser seeks to pacify the abused with measures that don’t address the root issue of the abuse. These cretins opened a business account on 14/4. They still haven’t sent me a PIN for my debit card (the first one was invisible). They haven’t sent a sort code and account number and internet banking is temperamental so I cannot see my sort code or account number via that method. Going to the branch is out of question. They close my local branch early and I don’t fancy standing in the wind and rain for an hour like subservient cattle, only to end up speaking with a cretin or a robot purporting to be a human being. Reviewed on: 5th May 2021

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