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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

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3.62

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (196)

Nothing works & customer services don't care

App - doesn't work. Internet banking online - doesn't work. Every single time I contact customer services get the same reply: ' Oh well, do you really need to access your account? If so, maybe try tomorrow?' Reviewed on: 23rd January 2021

Account fozen

I am unable to make payments from my account. I phoned yesterday and was told it was ‘sorted’ - it wasn’t. Still unable to make bank transfers. Phoned again today 20 mins to get through and was told to ring back in the morning because calls about fraud are taking priority. I realise those calls are important, but I need to transfer money and I can’t. There’s no guarantee they’ll sort it next time I phone. I’m closing my account ASAP. Reviewed on: 20th January 2021

CEO robs vunerable adults out of money

ceo crosbie leaves vunerable adults out of pocket £425 and sends email with smily face on. No tv no funds robbed and she sits cowardly no reply. Couple abused by emails from tsb. Disgusting reported to press and ombusman. Reviewed on: 17th November 2020

tsb a total disgrace!

the TSB are closing 132 branches including the former Lloyds Bank in Holt as when it closes i hope Lloyds take it back they are a disgrace as Henry Duncan would turn in his grave if he knew what was happening to his creation! Reviewed on: 9th November 2020

YOU SUCK

YOU SUCK EVEN MORE YOU SUCK EVEN MORE Reviewed on: 3rd September 2020

Good service

Always ready to listen to any problems Reviewed on: 28th August 2020

No Problems

I have had this account for about two years and it is the easiest bank experience I have ever had in my many years of having a bank account. Reviewed on: 10th July 2020

excellent customer service

they have really made switching to them easy and no fuss. Reviewed on: 29th April 2020

customer service

Impossible to get a resolution on my complaint. Reviewed on: 28th April 2020

Internet Banking......HA HA HA HA

Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB system doesn't like your pop-up blocker. Reviewed on: 20th March 2020

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