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Review of the TSB, Classic Account:

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Terrible Service

Each time I have used the TSB when dealing with my Mum's account it has never been straightforward. It is excruciatingly painful. I haven't left a review until today about their service (but my bother who has had an account with them for over 40 years has complained at least 3 times because of the poor service ) but I have spent the best part of an hour trying to find out why a SO has been cancelled (which looks like it was from TSB end) without success. I tried phoning 5 times; each time because staff advised me to do this because something wrong with accessing the account. To say I am frustrated and resentful about my time been wasted is an understatement. I don't personally have an account with this bank and I never will. They really are appalling. Reviewed on: 14th March 2021

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