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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 3.99 (168 reviews)

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3.85

Based on 168 reviews, last reviewed 19th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

23%

13%

Latest highest rating:

4

Banking app Banking as normal, nothing outstanding Reviewed on: 19th April 2025

Latest lowest rating:

1

Worst bank ever. I got lied to and when I complained the closed my account. Reviewed on: 12th April 2025

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (168)

Review of the TSB, Classic Plus Account:

GOOD

Opened this because of the in credit interest of 5% and the bonus of another 5% on contactless payments. Have had no problems at all. Rarely use the bank but when I need to the staff are friendly and helpful Reviewed on: 28th March 2016

Perfect service and great banking

Everything is always great and works perfectly. Customer service is stellar. Internet banking is quick and easy and great. Deals and rewards on accounts are brilliant. Reviewed on: 6th July 2017

Switching banks so easy

Recently had a poor experience with excess charging at Lloyds. Advised the telephone operative that I was considering transferring to another bank. She replied that this was a matter for me. This couldn't care-a-less customer approach led me to change banks the next day. TSB have been fabulous. The move has been seamless. All my Direct Debits and Standing Orders were transferred without me having to do a thing. Very impressed with the TSB. I will also receive £130 within a few weeks, £10 per month for the first year and interest on my balance. Never worry that changing banks is complicated. It's not. If you're unhappy, do it. Reviewed on: 30th June 2017

Friendly and highly competent

The TSB really do ensure the application process is simple and they keep you informed throughout the application and to the account opening. The account itself has no fee and the benefits are good for an account that doesn't charge a monthly fee. Highly recommended. Reviewed on: 21st June 2017

Good money back offers

The account comes with a decent interest rate and offers money back under use which really sets it apart. Sign up was simple and easy. Reviewed on: 31st May 2017

easy to switch

The switch bonus was a nice treat, my dealings with the branch workers has always been good. Reviewed on: 30th May 2017

All you could want in a free current account

Very good product, easy to use and review as required. Supported by a good app. Excellent customer service. For a free current account, there are some good 'perks'. Reviewed on: 30th May 2017

Great website, good product

So many banks have rubbish websites. The TSB online banking system is actually fairly painless, and setting up new payments etc is much easier than on many other systems. The product's decent too. Reviewed on: 30th May 2017

Dreadful

Locked out from my account for no reason other than that I was overseas trying to transfer funds. It appears TSB is not aware that people travel. Waited in telephone queue and then unfortunately gave wrong postcode...corrected myself immediately but no go. Was asked to verify my identity by faxing documents. Fax?..how last century can you get?Faxed documents with huge difficulty and traipsing about only to be told said fax wasn't clear enough. Suggested I fax again as they had no other facility to verify. Once back in UK I will be closing this account. Dreadful way to treat customers. Reviewed on: 19th May 2017

Opened a Classic account direct from a pop up ad when I was checking my emails.

I was impressed by the benefits in a pop up ad at the side of my emails and applied for the account the same day. The screen listed all the wonderful benefits again and I completed the form - no mention that account had to be opened after 1st March. I noticed, when checking my account today, that the £5 cash back for having more than 2 direct debits was not being paid. Phoned to check this and, after some delay, was told the benefits were only applicable to accounts opened after 1st March. When I emphasised the point about the ad appearing on my screen I was told that they didn't start running the ad until 1st March. Would like to know if anyone else saw this pop up before 1st March. Also, separate issue, I applied on line for their credit card, received acknowledgement of the application and that was that, (My credit rating is excellent by the way)When I phoned it turns out it has got lost in the system and I need to wait 30 days to reapply. Am not going to bother! Customer services are very pleasant and helpful but their system doesn't appear efficient. Reviewed on: 7th May 2017

great benefits, good internet banking

The benefits and interest from this account are great, and there's no monthly fee either. People in branch are always friendly. The internet banking is great, the only improvement could be to show pending transactions. Reviewed on: 4th April 2017

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