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Review of the TSB, Classic Plus Account:

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Dreadful

Locked out from my account for no reason other than that I was overseas trying to transfer funds. It appears TSB is not aware that people travel. Waited in telephone queue and then unfortunately gave wrong postcode...corrected myself immediately but no go. Was asked to verify my identity by faxing documents. Fax?..how last century can you get?Faxed documents with huge difficulty and traipsing about only to be told said fax wasn't clear enough. Suggested I fax again as they had no other facility to verify. Once back in UK I will be closing this account. Dreadful way to treat customers. Reviewed on: 19th May 2017

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