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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.75 (51 reviews)

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4.81

Based on 51 reviews, last reviewed 18th Feb 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Excellent bank I like United Trust Bank and the interest rates are competitive. Reviewed on: 18th February 2025

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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United Trust Bank Personal Savings reviews (51)

Review of the United Trust Bank, Personal Savings:

Very helpful staff answer any questions comprehensiv...

Very helpful staff answer any questions comprehensively and clearly. The interest rate on my fixed rate ISA was excellent Reviewed on: 9th January 2024

Reply from United Trust Bank Thank you for your review, Robert. We're happy to know that you had such great help from our customer service team when you needed it! Nick Response date: 1st February 2024

Totally Trustworthy

Since entrusting my investments with UTB, I have been very pleased by the high standards of organisation, professionalism, customer care and competitive rates of return - a level of service that other financial providers can only hope to emulate. Reviewed on: 23rd January 2024

Reply from United Trust Bank Thank you for your review, Paul. It's fantastic to know you have received such a high level of service from us, and that the interest rates are right for you. Nick Response date: 1st February 2024

ISA TRANSFER

The bank handled an ISA transfer very efficiently and replied very quickly on my enquiry about the transfer. Reviewed on: 17th January 2024

Reply from United Trust Bank Thank you for your review, Peter. We're delighted that you had such a smooth experience with us! Nick Response date: 1st February 2024

Exellent service and promt seevice

Exellent service and promt seevice Reviewed on: 17th January 2024

Reply from United Trust Bank Thank you for the five stars, Priscilla! Nick Response date: 1st February 2024

Great customer service

When I needed to contact them, I got through to a real human and they were very polite and professional. They sorted out my issue, as I was having difficulty signing up, and I got confirmation by email half an hour later. Fantastic service. Reviewed on: 16th January 2024

Reply from United Trust Bank Thank you for your review, Nick. We're very happy you received such great service! Nick Response date: 1st February 2024

Very Professional Staff who listen to the Customers...

Very Professional Staff who listen to the Customers request, talk to management & are usually flexible where possible to enact a good outcome for both parties.This is the essence of a good business relationship, something many other institutions could learn a lot from, Well done UTB , may it long continue. Reviewed on: 15th January 2024

Reply from United Trust Bank Thank you for your review, Guy. It's great to know that you have received high quality customer service from us! Nick Response date: 1st February 2024

Good Customer Service

I had a query and sent them a message. They replied the next day and answered my query. Reviewed on: 12th January 2024

Reply from United Trust Bank Thank you for your review, VB. We're happy you received such a quick response from us when you needed help! Nick Response date: 1st February 2024

Easy to do business with

Helpful, proactive and easy to do business with Reviewed on: 12th January 2024

Reply from United Trust Bank Thank you for the five stars, Jamie! Nick Response date: 1st February 2024

Customer Service

Pleased with the service given when dealing with UTB Reviewed on: 11th January 2024

Reply from United Trust Bank Thank you for the five stars, Alex! Nick Response date: 1st February 2024

Experience with UTB as a long term customer

Have been with this bank since 2011. Found it to be the best bank for minimal bureaucracy, great friendly and professional staff and great interest rates. Staff have explained any changes to my account and made suggestions from which I can choose or select something else. I am a mature lady who sometimes find it helpful to be reminded of the processes involved as I can be forgetful. Even when the Covid lock down was on and chaos reigned the bank continued to provide excellent support. Reviewed on: 10th January 2024

Reply from United Trust Bank Thank you for your review. We're delighted that you have received such wonderful service from us over the years! Nick Response date: 1st February 2024

An excellent provider of banking services

Competitive interest rates, good communication & on the rare occasions when I have had to email them I have had a quick response to my query. Reviewed on: 10th January 2024

Reply from United Trust Bank Thanks for your review, Ken. We're pleased you have had such a great experience with us so far! Nick Response date: 1st February 2024

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