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Vernon Building Society: Savings reviews

Name: Savings
Rating: 4.93 (2792 reviews)

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4.92

Based on 2,792 reviews, last reviewed 14th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Lovely service by Katherine. Lovely service by Katherine. Very helpful and in a nice environment Reviewed on: 14th February 2025

Verified source

Latest lowest rating:

1

Activation code Opened a regular saver account at 6.50% had 14 days to deposit money into the account they never sent me a activation code then they closed my account... Read more Reviewed on: 28th June 2024

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About this product

Vernon Building Society savings reviews can help you to find out more about life at Vernon Building Society. How easy is it to contact Vernon Building Society? And how friendly are they? Our Vernon Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Vernon Building Society Savings reviews (2792)

Review of the Vernon Building Society, Savings:

Enjoyable

Sue was very helpful, explained things easily and took time out to help me when I didn't have everything ready/organised. Reviewed on: 24th October 2024

The service at the reddish branch is excellent the s...

The service at the reddish branch is excellent the staff are always friendly and so helpful. I feel safe saving my small amount of money and know that the interest is good. The staff explain all the options and the different rules to the savings and make it easy for me to understand. I’ve been with the vernon for years and wouldn’t go anywhere else. Reviewed on: 27th January 2025

Pleasant

Staff are always pleasant and helpful not sure I like the open plan as its not very private Reviewed on: 27th January 2025

competitive value

Quick, easy, efficient and good competitive value interest rates. Reviewed on: 27th January 2025

Always find the Customer Service to be...

Always find the Customer Service to be friendly and helpful. As loyal members perhaps we could be provided with some better value over time. Reviewed on: 27th January 2025

General feedback

Vernon offer a good range of products and their customer service is usually good, I had one negative experience in my most recent visit where i was basically told to go and sort the issue myself when they could have offered to help in my view, but on the whole they are usually friendly and helpful both over the phone/email and in person. Reviewed on: 27th January 2025

Savings and ISA’s

Wonderful customer service and support, excellent variety of different products, knowledgeable and personable staff, couldn’t recommend more highly. Reviewed on: 27th January 2025

A valuable resource for the local

What I like is the knowledge that the Vernon is not part of a large anonymous organisation, with customer service teams often outsourced abroad. When you call you know you are talking ton someone who knows the area where you live and when you visit in branch there will be in person advice and problem solving. The rates are not always the best but they are competitive . Their regular saver ISA has been an excellent produce. As a local building society, the Vernon support their local community with awards and grants, giving members the opportunity to decide where the donations should go. Reviewed on: 27th January 2025

Friendly local Building Society. ...

Friendly local Building Society known to the community for years not just in town but still has premises locally Reviewed on: 27th January 2025

Local no nonsense ,easy to understand safe savings

Local branch so easy to get to know the staff and call in for advice . We have saved there for years and like the Vernon for its low key image and lack of gimmicks . I like having an old fashioned savings book too ! Reviewed on: 27th January 2025

Good products, poor website

I decided to open a regular savings account with Vernon because of the combination of a good interest rate and good flexibility. The is opened and managed entirely online so I went onto the website to open the account. To cut a long story short, it took 4 attempts to open the account. The first 3 times I got to the final stage and ended up in a place where I couldn't click on anything to take me forward. Hitting the back button on the browser took me right back to the first page of the application and all the information I had previously entered was lost. On the 4th attempt I entered all the information correctly and the application was accepted. However, it was purely guesswork on my part that allowed me to complete the application, there was no indication as to what the problem was (I think it was to do with me entering some aspect of my bank account info wrongly). Day to day use of the website to administer the account is not much better - it looks very amateurish and could really do with a professional update. Reviewed on: 27th January 2025

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