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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (255 reviews)

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3.97

Based on 255 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

The flexible ISA offered a good rate... I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This f... Read more Reviewed on: 23rd November 2024

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (255)

Review of the Virgin Money, Cash ISA:

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

ISA

They failed to transfer my ISA from a lower interest paying Virgin Money easy access account to a higher interest paying Virgin Money account. Customer service were very blunt and unhelpful. Reviewed on: 10th June 2023

Best rate available

I recently opened an e-ISA with Virgin Money as it is the currently the best rate available for a 1yr fixed rate. Opening was an easy process, as well as the transferal of my existing ISA over. Reviewed on: 5th June 2023

Great product

Easy to set up, great interest and easy to access via the app. Reviewed on: 1st June 2023

Isa

I've just tried to transfer and join and went through whole application to then be told error Reviewed on: 3rd May 2023

Dreadful complain handling

They made mistakes transferring an ISA due to problems with their data and were unhelpful identifying and correcting the problem, costing me time and interest. Now over 8 months since I complained. It seems they made a decision behind closed doors three months ago but to date refuse to tell me what it was. Resorted to ombudsman in the end, but, customer service aside, cannot think this is an efficient way to run a company. I won't use them again as they don't seem to be able to run basic processes. Reviewed on: 18th April 2023

VIRGIN brilliant ISA Rates!

If you are an existing Virgin Bank customer (includes Clydesdale Bank) then there are some high paying short term cash ISAs available that are market leading and well worth a look. I have always found banking with them very straightforward & their staff are friendly and helpful too. Give them a try, you won't be disappointed! Reviewed on: 6th April 2023

Ok

Basic cash Ids fixed term safe money Reviewed on: 5th April 2023

Sum grate offers if you have a bank account with them

Ok bank rate and some good saving accounts . Reviewed on: 5th April 2023

2 Year Fixed ISA

Easy, secure and fantastic rates Reviewed on: 3rd April 2023

Phone answering problems

Waited on the phone then asked them to phone me back then when they did they cut me off straight away Reviewed on: 3rd April 2023

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