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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

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2.86

Based on 138 reviews, last reviewed 4th Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (138)

Review of the Virgin Money, Essential Current Account:

Poor Banking

This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing this from 19-01-2020 till 24-01-2020 then the retail sales team called me up to find if I have loaded my ID on the link I said yes they said ok we still don’t have it can you reply to the email from ba.direct and send my ID that way and I did then I get a email that I can’t send my ID that way and it will not be load to my account and I have to use the link if the staff members had a Half a brain they would let the department know what’s going on but it looks like they are to lazy to do this Reviewed on: 25th January 2020

Completely useless, l have been on the phone for ove...

Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

Helped my financial health

I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day, I’ve had really positive experiences with them. Since banking with Virgin Money, my finances are very healthy. Reviewed on: 24th May 2024

Swift and efficient

I recently had to cancel a debit card due to a malfunction at a cash-point machine. The staff in the bank were extremely helpful especially as I was in a bit of a panic thinking some one was trying to clone my card. Reviewed on: 24th May 2024

Interest from a current account.

Interest from a current account. What's not to like? Easy to access and use app. Easy access savings account too. Reviewed on: 11th April 2024

Terrible customer service!

Terrible customer service! I do not recommend you to use this bank, I have been stuck with the money for a month and a half Reviewed on: 8th March 2024

Very good experience with Virgin Money Bank .

Very good experience with Virgin Money Bank . Reviewed on: 10th February 2024

WORST BANK!!!

Absolutely terrible bank I banked with Clydesdale bank for 12 years and recently virgin money shut my account down with no explanation with all my money in and still 2 weeks later still won’t deal with my complaint AVOID AT ALL COSTS TERRIBLE Reviewed on: 6th February 2024

DO NOT USE

They would not give me acess to my funds for almost a week. Reviewed on: 21st November 2023

Becareful with Virgin Money

I recently began banking with Virgin Money and deposited $20,000 into a savings account while also opening a transaction account, all within the past month. However, when I attempted to transfer funds to a third-party account, I encountered an issue with the app that prompted me to call Virgin Money. After enduring a 32-minute wait on the phone, I spoke with a representative from an overseas call center who was rather impolite. She informed me that she couldn't assist me at that moment and requested that I call back in 30 minutes. Frustrated, I made another attempt several hours later, but I encountered the same problem and had to endure a 28-minute wait before someone answered my call. Throughout my experience, I've consistently faced difficulties when trying to make payments to individuals or pay bills, as the app repeatedly instructed me to call Virgin Money. Today, my account was unexpectedly blocked, and I was instructed to call Virgin Money again. This time, I endured a lengthy 59-minute wait before finally speaking to an operator named Sarah. To my dismay, she couldn't provide a clear explanation for why my account had been blocked and mentioned that the request had come from head office. I lodged a complaint with her, and in response, she sent me a list of requirements that would take three days to process. This situation has left me in a predicament as my funds are now inaccessible, preventing me from making transfers or payments to anyone. For your own peace of mind, I strongly advise against using Virgin Money. While I have an affinity for the Virgin brand, my experience with their banking services has been nothing short of frustrating. As a result, I am currently in the process of closing my account and transitioning to a different bank. Reviewed on: 2nd October 2023

Current account

Good to get some cash-back on direct debits Reviewed on: 13th September 2023

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