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Virgin Money: Mortgages reviews

Name: Mortgages
Rating: 3.35 (89 reviews)

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3.08

Based on 89 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

11%

34%

Latest highest rating:

4

All-round competence Their communications are clear, and they anticipate one's needs. Their rates are also quite competitive. Reviewed on: 24th May 2024

Latest lowest rating:

1

Took over £1000 in error from us Virgin mortgages took £1,169.30 in error from my current account. No apology, no compensation. We are now in are over draft and after trying to get th... Read more Reviewed on: 5th January 2024

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About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

Virgin Money Mortgages reviews (89)

Review of the Virgin Money, Mortgages:

Delay after delay after delay

Daughters first mortgage, she made this clear from start. Tried to support her myself as much as possible while watching her experience the real world & learn from it. Virgin Money in my opinion (she wont disagree) were diabolical with their general handling throughout process. I appreciate pandemic etc but over 2 months to handle straight forward transactions etc is utterly abysmal. Communication wasn't much better than general performance. Appointment clearly advised as 17th when phoned to see why had not been phoned ended up going ahead a week later. When finally think we're getting there, they advise Home Report is out of date?! Home report was advised to them start of process, takes weeks with no update for them to advise 6 weeks into process sorry valuation is over 3 months old needs redone...gets redone astonishingly quickly & emailed through....not acknowledged & having to chase, TWO WEEKS later still awaiting final decision....diabolical. Reviewed on: 19th October 2021

Excellent customer service

Rang up for some advice. Very friendly and helpful. Did not confuse with terminology Reviewed on: 4th February 2018

Reply from Virgin Money Thanks for getting in touch with some brilliant feedback Angela. Just let me know if you need a hand with anything. Thanks, Abbie Response date: 4th February 2018

Great product with great service

Very pleased with our experience of our mortgage with Virgin Money. Reviewed on: 23rd January 2018

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Re mortgage

My mortgage deals came to the end of it's term, I wanted to pay a lump some of the mortgage and the team sorted me out a new deal with no fuss and the lump some payed first class. Reviewed on: 23rd November 2017

Great service

I got a great mortgage deal with Virgin money Reviewed on: 21st November 2017

Friendly and simple to apply

Very professional staff. Thorough check completed with ease and friendliness at competitive rates. Would absolutely recommend ✅ Reviewed on: 16th November 2017

Reply from Virgin Money Good to hear from you Lorna, if there's ever anything we can help with just get in touch! Thanks, Jane Response date: 16th November 2017

Great service over 20 years

I took out a Virgin One mortgage 20 years ago , which helped me pay it off more quickly and efficiently . I had no issues with the account for the whole period. This concluded last month with no fuss , and the house is now wholly owned by me ! A great service from start to finish Reviewed on: 16th November 2017

Mortgage Choice

I cannot thank Virgin Money enough for the simple way it was to both apply and get this mortgage at extremely competitive rastes too. Reviewed on: 16th November 2017

Competitive rates, great customer service

Getting a mortgage is a very stressful experience and as a first time buyer I was a bit daunted. But virgin money made the experience a lot smoother, the customer service was helpful and polite and above all they offered great rates. Thank you Virgin Money for making my venture into home buying a lot less stressful! Reviewed on: 16th November 2017

Excellent mortgage

Extremely helpful and knowledgable staff - very pleased with the level of service that we receive. Reviewed on: 16th November 2017

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