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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.2 (99 reviews)

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1.96

Based on 99 reviews, last reviewed 9th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

24%

66%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

deceitful and unprofessional approach to insurance Virgin Money offers 5-star rated travel insurance with a range of policy add-ons exist just to book an expensive policy with no protection. I searched... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (99)

Review of the Virgin Money, Travel Insurance:

worst insurance company on the market

do not under any circumstances buy travel insurance from these cowboys. They will use every delay tactic at their disposal not to pay out. Reviewed on: 30th July 2020

Absolutely Diabolical !!!!

Thank God it only cost me just short of £50 to find about this set of scamming B******S !! The lady on the phone was really lovely when I tried to get a refund. (Ann in Southend). Her manager however !!!. I only wish I had read these reviews before I spent my money. Already 4 of my friends who are seeking travel insurance for their holidays have said they will not be buying from Virgin. The shift manager who was working today, (Wednesday 15th March , early afternoon), is responsible for costing the Virgin Share holders money !!!!. Silly boy !!. It will continue to cost you until I get satisfaction. It would have been so simple to appease me. I am on a crusade. !! Reviewed on: 15th March 2023

Unusable

The advantage is that you have the confidence to travel because you have travel insurance but it is with Virgin so it is more or less worthless Reviewed on: 22nd December 2022

Horrible customer service

This is the nasty bank that is trying to be as rude as possible Reviewed on: 19th November 2022

Absolutely shocking service.

Had to make two claims 6 weeks ago and still nothing back. No responses, claim portal does not work, way over on the promised claim response periods and zero communications from a complaint I made regarding the service despite the automated response giving a timescales for a response. Don’t waste your money using Virgin Travel Insurance. Nothing but wasted time, incredibly poor service and zero communication. Still waiting despite having to email my claim because their claim portal doesn’t work, them knowing about it and STILL not bothering to fix it!! Reviewed on: 13th September 2022

The worst insurance company on the market

This is the worst insurance company I have come across, I have been a customer for over 10 years paid every year, last year I changed the insurance cover from a personal to a family insurance, my insurance runs from March to March each year. I have now just been away on holiday in August and became ill and also had my wedding ring stolen, I called Virgin to make a claim and they informed me my policy ran out a week before I went away and said that they had sent out a renewal letter, I explained no renewal letter was received and that my policy is usually March to March so why did it run out in August?....they stated when I changed the policy from private to family the policy dates changed but this was not explained at the time and no renewal letter was received, the attitude I received from customer services was disgraceful, telling me all of their other customer received their renewal letter with no problems, usually these insurance companies are hungary for your money so I do not understand why a reminder letter was also not sent after a couple of week after no response if they had sent the first letter out also why they did not send an e-mail reminder that the policy was running out, in the past it was an automatic renewal and I was under the impression it would have been the same once again, I just can't believe I have been a loyal customer for over 10 years and when I do make a claim they inform me my policy ran out the week before. it is totally unacceptable to change the renewal dates, not make sure contact is made regarding the renewal given they changed the dates and also stopped automatically renewing the policy and then when I call the lady on the phone has no empathy, all you get is attitude saying it is your responsibility to make sure you have insurance which is a completely ignorant attitude towards a situation which is of virgin insurance makings by moving the goal posts. do not use this company! they have lost a life long customer in me and also all of my friends and family, for the small claim they have refused they will lose a lot more money in terms of lost business however I do not suppose that matters to the wealthy owners as long as they continue to trick clients into spending money and not paying out on claims. policy number MF/VM/V05257/25393707 Just incase Virgin try to state this is not a review from a former Virgin customer! Reviewed on: 23rd August 2022

Easy to set up

I didn’t need to claim on the policy but I found the set up easy to understand and the policy was priced competitively. Reviewed on: 16th August 2022

Highly recommend

Highly recommend virgin money for travel insurance. Have used them for several trips. Simple to fill in details and great prices Reviewed on: 14th August 2022

Cannot make a claim

I cannot register via the website to make a lost baggage claim. It just rejects my details. Tried calling the number: rings twice and hangs up. Tried emailing: no reply. DO NOT USE THESE COWBOYS HIDING BEHIIND THE VIRGIN BRAND. PATHETIC! Reviewed on: 27th June 2022

Bunch of bankers

Absolute rubbish service. staff rude very off-hand . Do not offer Internet banking as I have the wrong type of current account. Do they not understand there is a global pandemic. People need to be able to pay bills and access their account not just view it!! Absolute bunch of BANKERS! Reviewed on: 24th October 2021

Ridiculous way of logging in

To log in to find out your policy number, you have to already know your policy number. Completely inane and useless way of operating. Nobody would ever dream of ever viewing their travel insurance until they needed something from it and yet the only thing anyone would ever need to know from it is necessary to have before accessing it. Any sort of sensible procedure at all would allow people to log in with their email or something, outwith the very information people only ever attempt to access it for. Reviewed on: 19th October 2021

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