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Virgin Money: Travel insurance reviews

Name: Travel insurance
Rating: 2.14 (104 reviews)

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1.81

Based on 104 reviews, last reviewed 22nd Aug 2025

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

23%

67%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

Avoid Virgin/Ergo holiday insurance My flight was cancelled and the holiday insurance did not pay out. Virgin outsource holiday insurance to Ergo. Ergo hide behind the small print to avo... Read more Reviewed on: 22nd August 2025

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About this product

Virgin Money travel insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Travel insurance reviews (104)

Do not care about their customers

Do not care about their customers. You will be losing my services, and I will be cancelling my Virgin Media TV & Broadband package too because I do not want to be with a company that doesn't care about their customers. One slight oversight, payed off 16 times the minimum amount to show i'm not messing about and still no help to re-instate my 0% interest on a very hefty amount I borrow from them! What ever happened to goodwill gestures and caring about the customer?? Because I certainly feel like this company don't. Yet you text to remind me AFTER the deadline.. what help is that to anyone. Reviewed on: 26th October 2018

Reply from Virgin Money Hi Kayleigh, so I can look into this for you can you email your postal address and best contact number to [email protected]? Thanks, Jane Response date: 27th October 2018

Dissapointed

Claimed for Holiday Cancellation due to mum having a heart attack, (she was not in the party to travel), very slow to respond, 28-30 days, then told I needed to provide Proof of payment, I had already provided emails from the provider to confirm booking payment and cancellation of the holiday, another potential 28-30 days wait. Why didn't they tell me initially that I needed to provide this? when I phoned to chase progress, minimum 20 minute wait to speak to an adviser. Virgin are using 'Travel Claims Services' to process their claims, I would avoid any insurer that uses them. I thought Virgin were a premium provider that made transactions simple, how very wrong, second rate at best, complex and slow. Reviewed on: 16th October 2018

Reply from Virgin Money Thanks for getting in touch Paul, sorry to hear about that. If you'd like us to see what we can do to help further on this end, just email your details to [email protected]. Thanks, Jane Response date: 27th October 2018

good and easy quick

online very quick to do, confirm letter in 2 days helpful friendly Reviewed on: 23rd September 2018

Reply from Virgin Money Thanks for your feedback Carol, great to hear you're happy with your Travel Insurance policy with us. Hope you have a great holiday! Thanks, Jane Response date: 1st October 2018

Virgin Travel Insurance is a must!

Great communication, reasonable prices. Very easy to get in touch with an make a claim. Reviewed on: 3rd September 2018

Reply from Virgin Money Hi Sriya, thanks for your feedback - if there's anything we can help with just get back in touch. Thanks, Jane Response date: 5th September 2018

Not what I expected

I explained my elderly father( 88 ) diagnosed with cancer with supporting doctors letter so the holiday was cancelled prior to the flight. Virgin wanted a further document completed by the doctor when the first letter was sufficiently detailed. The first letter was a charge and so would the second and my father did not want to bother his doctor further. You felt Virgin was unhelpful, lacked consideration and was making the claim difficult to process rather than being understanding. Very disappointing " experience " and I wont renew on expiry Reviewed on: 22nd July 2018

Reply from Virgin Money So sorry to hear that Clive, if you'd like us to take a look into this for you just email your details to [email protected]. Thanks, Jane Response date: 2nd August 2018

Beware of auto renewal on 12 month policy paid by credit card.

First 12 month policy branded as 'Virgin' no problems with that but I did not recall accepting auto renewal by credit card. Only realised a second year had been taken during a credit card statement check when an entry from Insure and go appeared. Took far to long to get the unwanted policy cancelled and the money to be refunded. Had to threaten to withdraw investments and cancel mobile contracts before VM would act. This happened a few years ago so I would hope their marketing has been made clearer now. Reviewed on: 5th June 2018

Reply from Virgin Money Hello, if you’d like to discuss this further Dee just pop your details over to [email protected] and I’ll take it from there. Thanks, Lindsay Response date: 16th June 2018

It says what it does on the tin.

All easy to understand. Everything is covered. A price is competitive. Reviewed on: 16th November 2017

Friendly company, easy to understand my purchase

I purchased good value travel insurance. Clear policy, easy to understand. Reviewed on: 1st October 2017

Reply from Virgin Money Great to hear you're happy with your Travel Insurance policy Kathryn! Hope you have a fab holiday, just let us know if there's anything we can help with. Thanks, Jane Response date: 3rd October 2017

Unexpectedly poor !

I was insured with Virgin for many years . When I had to claim , the time taken to process the claim was too long and the customer service were awful . I had to get all the forms filled in by the doctor , the insurance company would not write to him , this is no longer their job despite you giving the details on the claim form. Claims are simply farmed out to a claims handler . They tried to wriggle out of paying and only with my persistance and additional information from the Oncologist did they finally pay. Suggest you insure with somebody else , Virgin is just a front . Reviewed on: 1st October 2017

Reply from Virgin Money Thanks for getting in touch Hazel. If you’d like us to take a look into this for you, just email your details to [email protected]. Thanks, Jane Response date: 3rd October 2017

Hugely Expensive

12 month travel insurance quote massively more expensive than other very similar products Reviewed on: 10th September 2017

Reply from Virgin Money Thanks for getting in touch Alan. If there's anything you'd like us to take a look at, just get in touch at [email protected]. Thanks, Jane Response date: 11th September 2017

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