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Virgin Money: Travel insurance reviews

Name: Travel insurance
Rating: 2.19 (100 reviews)

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1.91

Based on 100 reviews, last reviewed 2nd May 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

24%

66%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

incredibly frustrating experience I’ve had an incredibly frustrating experience with Virgin Money Travel Insurance. I submitted a straightforward claim on 10 April after my child fell... Read more Reviewed on: 2nd May 2025

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Virgin Money Travel insurance reviews (100)

Not what I expected

I explained my elderly father( 88 ) diagnosed with cancer with supporting doctors letter so the holiday was cancelled prior to the flight. Virgin wanted a further document completed by the doctor when the first letter was sufficiently detailed. The first letter was a charge and so would the second and my father did not want to bother his doctor further. You felt Virgin was unhelpful, lacked consideration and was making the claim difficult to process rather than being understanding. Very disappointing " experience " and I wont renew on expiry Reviewed on: 22nd July 2018

Reply from Virgin Money So sorry to hear that Clive, if you'd like us to take a look into this for you just email your details to [email protected]. Thanks, Jane Response date: 2nd August 2018

Beware of auto renewal on 12 month policy paid by credit card.

First 12 month policy branded as 'Virgin' no problems with that but I did not recall accepting auto renewal by credit card. Only realised a second year had been taken during a credit card statement check when an entry from Insure and go appeared. Took far to long to get the unwanted policy cancelled and the money to be refunded. Had to threaten to withdraw investments and cancel mobile contracts before VM would act. This happened a few years ago so I would hope their marketing has been made clearer now. Reviewed on: 5th June 2018

Reply from Virgin Money Hello, if you’d like to discuss this further Dee just pop your details over to [email protected] and I’ll take it from there. Thanks, Lindsay Response date: 16th June 2018

It says what it does on the tin.

All easy to understand. Everything is covered. A price is competitive. Reviewed on: 16th November 2017

Friendly company, easy to understand my purchase

I purchased good value travel insurance. Clear policy, easy to understand. Reviewed on: 1st October 2017

Reply from Virgin Money Great to hear you're happy with your Travel Insurance policy Kathryn! Hope you have a fab holiday, just let us know if there's anything we can help with. Thanks, Jane Response date: 3rd October 2017

Unexpectedly poor !

I was insured with Virgin for many years . When I had to claim , the time taken to process the claim was too long and the customer service were awful . I had to get all the forms filled in by the doctor , the insurance company would not write to him , this is no longer their job despite you giving the details on the claim form. Claims are simply farmed out to a claims handler . They tried to wriggle out of paying and only with my persistance and additional information from the Oncologist did they finally pay. Suggest you insure with somebody else , Virgin is just a front . Reviewed on: 1st October 2017

Reply from Virgin Money Thanks for getting in touch Hazel. If you’d like us to take a look into this for you, just email your details to [email protected]. Thanks, Jane Response date: 3rd October 2017

Hugely Expensive

12 month travel insurance quote massively more expensive than other very similar products Reviewed on: 10th September 2017

Reply from Virgin Money Thanks for getting in touch Alan. If there's anything you'd like us to take a look at, just get in touch at [email protected]. Thanks, Jane Response date: 11th September 2017

Good value

Chosen through compare the market. Good value. Luckily did not need to use it, but I felt confident that if I had they would have been helpful Reviewed on: 5th September 2017

Reply from Virgin Money Thanks for getting in touch! It's great to know we were able to get you sorted, hope you had a fab holiday Katie! Thanks, Jane Response date: 6th September 2017

Amazing for medical conditions

As a young person with pre-existing conditions; I can't access a lot of medical travel insurace specialists. Virgin Money is amazingly affordable and inclusive of all conditions - I never use any other company. Reviewed on: 4th September 2017

Reply from Virgin Money Great to hear from you Emily, glad we were able to help get you sorted with your Travel Insurance! Hope you have an amazing time on holiday. Thanks, Jane Response date: 6th September 2017

Great benefits, competitive price

I have not yet put through a claim but the documents seem very sound and good value for money. Reviewed on: 7th August 2017

Reply from Virgin Money Great to hear your feedback Daniela! You can keep an eye on our current offers and benefits here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Hope you have a fab holiday! Thanks, Jane Response date: 7th August 2017

Friendly and efficient

Have always found them to be very efficient, get everything in order swiftly with no fuss. Reviewed on: 20th July 2017

Reply from Virgin Money Great to hear from you Lance! Hope you have an amazing time on holiday, just drop us a message if there's anything we can do to help. Thanks, Jane Response date: 20th July 2017

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