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Grace

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Review of the Virgin Money, Travel Insurance:

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Happy with online process, then I called the team

The online process was pretty good, however I called to go through with an agent some questions and concerns I had. They didn't really instil me with much confidence to be honest, in fact I don't feel very confident at all with purchasing this insurance. I felt like they weren't really trained to answer questions correctly. Also, to be honest I felt like they were trying to avoid answering my questions and referred me to the online form which made me feel uneasy. I'm going to be investigating other companies. Reviewed on: 11th November 2018

Reply from Virgin Money Thanks for your feedback Grace, so we can help further can you email your details to [email protected]? Thanks, Jane Response date: 12th November 2018

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