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G harper

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Review of the Virgin Money, Travel insurance:

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AVOID THIS INSURANCE

Took out insurance for holiday not knowing mum was diagnosised with terminal cancer, at time of taking out insurance mum very well, mum had hospital appointment week before we were to fly out for our 30th , small op, never came out and five days latter told she had 2 hours to live , this given by the consultants at the hospital, cancelled holiday as due the next morning, filled all paper work out and got hospital consultant to fill in medical certificate, after a few weeks was told this was isn’t enough , very strange as they were looking after mum in Ipswich hospital, now 2 months latter and have requested another certificate from my mums GP, mum still here and has been in hospice for 8 weeks now very poorly, have had emails from travel claims services and they are assuming that I knew my mum would be in hospital at the time of my holiday, feel so upset by some of the letters received and comments made , now going to my mums GP and paying for him to fill out another medical certificate, what more can I do , feel very let down by this company, thanks , mr g Harper Reviewed on: 31st October 2018

Reply from Virgin Money So sorry to hear about this, I'll have a look into this for you. Can you send your details over to [email protected] and I'll pick it up from there? Thanks, Holly Response date: 6th November 2018

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