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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.25 (95 reviews)

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2.08

Based on 95 reviews, last reviewed 4th Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

25%

65%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

When is travel insurance NOT travel insurance ? I took out a Silver annual multi-trip policy with Virgin UK july 22nd. I fell at work august 4th, fractured my elbow and rang to update them of my med... Read more Reviewed on: 30th August 2024

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (95)

Review of the Virgin Money, Travel Insurance:

Friendly and quick service

Brilliant customer service, helpful and no pressure. Were keen to match similar product prices and you get a lot for your money. Reviewed on: 24th December 2015

Disgrace!! Do not use.

The most disgusting and disrespectful company I have ever used. Due to the FCO travel advise I had to claim a full refund through my travel insurance as advised by my travel agent ( Virgin Holidays). I did this 5 months ago...Still no resolution on a basic open close case! Communication is so poor with lead times stated as 50 working days to review information and complete claim. I’m 80 working in days I’m with no closer to completion. Reviewed on: 3rd August 2020

worst insurance company on the market

do not under any circumstances buy travel insurance from these cowboys. They will use every delay tactic at their disposal not to pay out. Reviewed on: 30th July 2020

Still waiting four months after submitting a claim

I submitted a claim four months ago and so far no further forward, I am appalled at how they treat customers and at the total lack of customer service skills. Reviewed on: 21st July 2020

worth it

value for money and not a rip off. Downside is that it auto renews Reviewed on: 13th July 2020

HEARTLESS.CALLOUS. DISGRACEFUL COMPANY

We booked a holiday to Vietnam on Feb 2020 . a week before we were due to fly my partners father had a fall and unfortunately died. i canceled flights.villa and internal flights along with overnight stay at heathrow hotel and car parking for the 2 week period.i called Virgin claims and a claim form was sent out at the end of Feb 2020. the first hit was that all separate items flights are 1 claim. hotel stay in London =1 claim internal flights are another claim etc and all are subject to excess at £150 each! so internal flights and basically anything costing £300 or below are not claimable. this amounts to £900 . so left with only the £1258 return flights from and too Gatwick allowable we attempted to complete the paperwork, original documents ONLY to be sent by recorded delivery to virgin travel claims. death certificate. completed claim form. doctors letter confirming that cause of death wasn't an existing condition! it says trauma from falling on the death certificate ! recorded delivery letter with all documentation sent on 23/03/2020 and there it still sits , i'm told it was signed for by security guard and since all staff are working from home and have no access to post ( and no date when this will change as of today 1st July) Virgin are also saying that as they still dont have the claim form there is in fact no claim registered. PLEASE spare yourself the heartache and bull**** we have been through and buy insurance from anyone but this disgusting company Reviewed on: 2nd July 2020

Worst Travel Insurance company

The staff is rude on the phone and not helpful at all. I purchased an insurance cover and paid £77 just for a week-long trip. It got cancelled due to COVID-19 and they are asking me for further proof that I didn't travel (I mean hello, are you alive and looking around?). They are also asking me invoices for things which they don't have to cover like hotels. I have raised a complaint and will be pursuing it all the way to ombudsman service. Richard Branson has some nerve asking for a bailout for this pile of c**p! Reviewed on: 12th May 2020

Brilliant, easy and quick when needed most

My wife, myself and our 1 year old son were in Colombia visiting family/ taking a holiday. The madness caused by coronavirus meant flights were ending to return home. Our original flight was cancelled. I called virgin and they rebooked us on an earlier flight home. This was all within a couple of hours of my initial call. Amazing service. They even called to check we had arrived back in the UK. Based on my experience, I can't recommend them enough. Brilliant. Reviewed on: 24th March 2020

Avoid like the plague. We took out the top level cover AND optional travel disruption but they still didn't pay out

I took out the Annual multi-trip insurance with the 'take as many trips as you like' and 'arrange just once for all-year cover' subject to a maximum duration of 90 days for the Annual Black (Family) Cover that I opted for. It said "if you cancel or cut your trip short then we will pay up to the policy limit for travel and accommodation you don't use and can't claim back directly" and when you click on the link on the website regarding one of the reasons they'd pay this it clearly stipulates that it would pay you for 'any claim that results in you missing a connection flight'. So you think...great...I have around 12 connecting flights from London - Kiev - India + internal flights - Kuala Lumpur - Cambodia - Thailand - Vietnam - Egypt - Amman - London ...a whirlwind honeymoon covering lots of places and I need to cover myself in the event something goes wrong. The thing is what they DIDN'T say is that they only cover delays on the first flight and the last flight...none of the flights inbetween. We'd taken the optional Travel Disruption cover out as well. So... our plane nearly went down and emergency landed on the 2nd flight from Kiev to India with NO compensation for the 24-hour delay, we totally missed our hotel and paid excursion in Delhi...we didn't even see Delhi, we lost half a day in Cambodia due to flight changes and a few more things besides. Trying to get through on the phone for a claim is hard. They aren't open when when they say ...only their sales team takes calls later in the evening. I'm woefully unimpressed with my £466.41 insurance. Reviewed on: 4th February 2020

Travel in peace

Travel insurance has got everything depending on your necessity Reviewed on: 3rd February 2020

Rip off

I have had insurace for years and never claimed , i dropped my watch and was £360 of damage but for some reason virgin say they do not replace old for new .... it's a tag Helier.... which i am not asking for , just the repair , but they insulted me by giving me £35 , what a joke will never use them again , been told for two weeks I know someone would ring me , but they're obviously too busy ripping other people off . , very unhappy ex customer . Reviewed on: 4th December 2019

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