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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.23 (97 reviews)

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2.01

Based on 97 reviews, last reviewed 3rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

25%

65%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

Very slick website to set up travel insurance but.... Very slick website to set up travel insurance but the 84 page policy document that is sent after you've paid differs from the website regarding the me... Read more Reviewed on: 3rd February 2025

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (97)

Review of the Virgin Money, Travel Insurance:

Beware of auto renewal on 12 month policy paid by credit card.

First 12 month policy branded as 'Virgin' no problems with that but I did not recall accepting auto renewal by credit card. Only realised a second year had been taken during a credit card statement check when an entry from Insure and go appeared. Took far to long to get the unwanted policy cancelled and the money to be refunded. Had to threaten to withdraw investments and cancel mobile contracts before VM would act. This happened a few years ago so I would hope their marketing has been made clearer now. Reviewed on: 5th June 2018

Reply from Virgin Money Hello, if you’d like to discuss this further Dee just pop your details over to [email protected] and I’ll take it from there. Thanks, Lindsay Response date: 16th June 2018

Unexpectedly poor !

I was insured with Virgin for many years . When I had to claim , the time taken to process the claim was too long and the customer service were awful . I had to get all the forms filled in by the doctor , the insurance company would not write to him , this is no longer their job despite you giving the details on the claim form. Claims are simply farmed out to a claims handler . They tried to wriggle out of paying and only with my persistance and additional information from the Oncologist did they finally pay. Suggest you insure with somebody else , Virgin is just a front . Reviewed on: 1st October 2017

Reply from Virgin Money Thanks for getting in touch Hazel. If you’d like us to take a look into this for you, just email your details to [email protected]. Thanks, Jane Response date: 3rd October 2017

Hugely Expensive

12 month travel insurance quote massively more expensive than other very similar products Reviewed on: 10th September 2017

Reply from Virgin Money Thanks for getting in touch Alan. If there's anything you'd like us to take a look at, just get in touch at [email protected]. Thanks, Jane Response date: 11th September 2017

Good value

Chosen through compare the market. Good value. Luckily did not need to use it, but I felt confident that if I had they would have been helpful Reviewed on: 5th September 2017

Reply from Virgin Money Thanks for getting in touch! It's great to know we were able to get you sorted, hope you had a fab holiday Katie! Thanks, Jane Response date: 6th September 2017

Amazing for medical conditions

As a young person with pre-existing conditions; I can't access a lot of medical travel insurace specialists. Virgin Money is amazingly affordable and inclusive of all conditions - I never use any other company. Reviewed on: 4th September 2017

Reply from Virgin Money Great to hear from you Emily, glad we were able to help get you sorted with your Travel Insurance! Hope you have an amazing time on holiday. Thanks, Jane Response date: 6th September 2017

Great benefits, competitive price

I have not yet put through a claim but the documents seem very sound and good value for money. Reviewed on: 7th August 2017

Reply from Virgin Money Great to hear your feedback Daniela! You can keep an eye on our current offers and benefits here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Hope you have a fab holiday! Thanks, Jane Response date: 7th August 2017

Friendly and efficient

Have always found them to be very efficient, get everything in order swiftly with no fuss. Reviewed on: 20th July 2017

Reply from Virgin Money Great to hear from you Lance! Hope you have an amazing time on holiday, just drop us a message if there's anything we can do to help. Thanks, Jane Response date: 20th July 2017

Easy and affordable

Purchased an annual worldwide travel policy through virgin, the cover was easy to obtain, affordable and the documentation, easily accessible. Phoned virgin to clarify a winter sports condition and they answered the phone quickly and clarified the clause, great customer service. Reviewed on: 4th July 2017

Reply from Virgin Money Great to hear you're happy with your Travel Insurance policy Jack! If you need to reach the team, you can call from abroad 24/7 on +44 207 748 8908. Have a fab holiday! Thanks, Jane Response date: 6th July 2017

Great Product

Simple sign-up on line, cover for pre-existing conditions and winter sports cover as standard. Perfect for me. Reviewed on: 5th February 2017

The absolute worst customer service

The service from this company has been so poor I almost don't know where to start! The right hand doesn't know what the left is doing, delay after delay with a very straight forward claim for delayed/damaged baggage. Apparently I should pursue the airline, even though I bought insurance from Virgin. Mislaid paperwork etc. I was issued a cheque for 15 quid (to replace my suitcase LOL) a month after informing them that Easyjet had replaced my suitcase with a new one of similar high quality, so I was dropping my claim for it. They then demanded the cheque back as if it's my fault! 2 months later, I am still waiting for settlement. It takes an absolute age for them to reply to anything, and it's always from an anonymous person - which I HATE! Thank God, I didn't have to claim on the medical cover. COMPLETE WASTE OF SPACE. AVOID. Reviewed on: 23rd November 2016

Very good

I lost my camera on holiday and they handled my claim quickly and without much effort on my side. Won't get from anywhere else now! Reviewed on: 6th August 2016

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