Write a review

Voyager Insurance: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.86 (343 reviews)

View other Voyager Insurance products

4.87

Based on 343 reviews, last reviewed 7th Nov 2024

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Great Cover, brilliant to deal with. Voyager insured me for medical cover when none was available in Ireland. They have a UK call centre and you get to talk to humans first off. This is a... Read more Reviewed on: 7th November 2024

Latest lowest rating:

2

I am dying of Cancer and I cannot get my claim dealt... I am dying of Cancer and I cannot get my claim dealt with quickly, with the limited time I have left this is not only stressful but disgraceful as the... Read more Reviewed on: 19th August 2024

Read all reviews See your review

About this product

Looking for Voyager travel insurance reviews? Check them out here on Smart Money People, where regular customers like you write reviews to help others! With the power of your reviews - for companies including Voyager and their travel insurance, we're changing financial services.

Voyager Insurance Travel Insurance reviews (343)

Review of the Voyager Insurance, Travel Insurance:

Voyager have your back.

Much better to speak to an adviser than a bot Reviewed on: 12th October 2024

i needed the insurance for travelling purpose the se...

i needed the insurance for travelling purpose the service, website were very good Reviewed on: 16th August 2024

Last minute Christmas trip to Miami

At the end of last year, I was invited to spend Christmas in Miami, which led to a last-minute scramble to secure travel insurance. Given my pre-existing health conditions, I knew it was crucial to find a policy that would provide comprehensive coverage. I chose a company recommended on the government’s website, specifically for individuals with medical conditions, as I didn’t want to risk purchasing a policy that might not cover me in an emergency due to undisclosed health issues. The process, however, was unnecessarily complicated. The questions I had to answer regarding my medical history were exhaustive and often seemed irrelevant to my ability to travel safely. For instance, conditions like depression, ADHD, occasional high blood pressure, or tachycardia were treated with the same level of scrutiny as more serious conditions. While I understand that certain pre-existing conditions could significantly impact someone’s ability to travel, these common and well-managed conditions felt out of place in this context and only served to increase the cost of the policy. It wasn’t clear how much detail I needed to provide or how these disclosures would affect my coverage. This ambiguity made the process stressful and left me feeling that the final cost of the policy was unreasonably high for what I actually needed. To be honest, I wasn’t happy with the price I ended up paying, considering the uncertainty and lack of clarity involved. Additionally, my family lives in Germany and I had concerns about how communication would be handled if I were to face a serious situation, such as needing to go to A&E or, in the worst-case scenario, if I were to die during my holiday. I worried about how my next of kin in Germany would be informed and whether communication would occur in their language, German. This is an aspect that I believe insurers could look into improving, as it’s critical for expats living in the UK with family abroad to know how these situations would be managed. That said, I was relieved and grateful that the company provided the option to complete the purchase over the phone, especially given the last-minute nature of my travel plans. After booking my ticket, I worried about whether I could arrange insurance before leaving the UK. Thankfully, I was able to connect with a representative over the phone who was very friendly and as helpful as possible, which alleviated much of my stress. This personal touch was invaluable and something I greatly appreciated during the rush. Fortunately, I did not need to use the insurance during my trip, but the experience left me questioning whether I would have been adequately covered if an emergency had occurred. In situations like this, where the stakes are high, it is vital that customers feel confident in their coverage. Clearer communication, simplified processes, and a focus on the most relevant medical disclosures would go a long way towards improving the customer experience and ensuring peace of mind. In summary, while I recognise the importance of thoroughness in the insurance process, the complexity, lack of clarity, and ultimately high cost of the policy are significant drawbacks. I hope insurers will work to simplify their policies and make it easier for customers to understand their coverage, especially when it comes to managing pre-existing conditions, which, frankly, almost everyone has in some form. Moreover, addressing concerns about communication with next of kin, particularly for those with family abroad, would greatly enhance the service. Nevertheless, I am thankful for the helpful customer service I received over the phone, which made the last-minute arrangement possible. Reviewed on: 16th August 2024

Very good experience all good wve

Very good experience all good wve Reviewed on: 16th August 2024

Easy and pleasing to use.

Used online quote. Medical conditions very easy to enter and doesn't deter people from being honest. Very good experience. Reviewed on: 16th August 2024

Highly recommend

I have been using this insurance for several years now! Great experience and customer service!! Europe and international travel- they cover it all!! Will definitely continue using for all my trips. Highly recommend :) Reviewed on: 16th August 2024

It’s the easiest insurance to get, they are helpful...

It’s the easiest insurance to get, they are helpful if I need help. Excellent in my opinion.the best. Reviewed on: 16th August 2024

Customer service

On the occasions I have needed to call up for assistance the response has been first-class Reviewed on: 16th August 2024

European Motorcycle Tour Cover

I have used Voyager Insurance on a number of occasions for European Motorcycle Tour Cover. I use the Voyager Plus cover as it suits my needs. Arranging cover has always been straightforward and easy. Reviewed on: 16th August 2024

The policy was easy to set up.

The policy was easy to set up. I didn't want to do it online and phoned one of Voyager's advisers. They were easy to get hold of. Excellent service. They were able to answer the questions I had. The cover was adequate for my needs, howver there was one problem area that was not covered. It seems this problem is not covered by any travel insurance company. 'If I am taken ill, or have a personal accident and can no longer ride my motorcycle, I may be repatriated home. What happens to my bike?' The answer seems to be that it stays where it is, until you can arrange to have it recovered, at your own expense. This is not ideal. Reviewed on: 16th August 2024

Motorcycle travel insurance is generally complicated...

Motorcycle travel insurance is generally complicated - Voyager provide simple, easy to understand, tiered options for all my travels Reviewed on: 16th August 2024

Do you have a different Voyager Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from Direct Travel Insurance 4.60 from 3 reviews
Travel Insurance
from Avanti Travel Insurance 4.70 from 1623 reviews
Travel Insurance
from Ryanair 2.43 from 4 reviews

There's still more to see!

Voyager Insurance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub