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WPA Health Insurance: Health Insurance reviews

Name: Health Insurance
Rating: 1.88 (26 reviews)

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1.57

Based on 26 reviews, last reviewed 19th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

15%

3 star

73%

Latest highest rating:

5

Top customer service and excellent health policy Excellent policy with full coverage, including existing conditions, no limits. No stress when I needed surgery about policy coverage which is always a... Read more Reviewed on: 13th September 2024

Latest lowest rating:

1

Awful and unlawful I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by my GP, which was immedi... Read more Reviewed on: 19th January 2025

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About this product

WPA is a specialist, not-for-profit health insurer, offering policies for individuals, families and businesses. There are a range of add-ons to choose from, including cancer care, therapy and winter sports cover. Policyholders can access a mobile app to manage their health insurance.

Looking after your health is important, so it’s important to make the right selection when it comes to choosing a health insurer. At Smart Money People, we collect WPA health insurance reviews to help you make an informed decision. Learn more about the provider and its policies from genuine customers.

Find out how satisfied policyholders are with their WPA health insurance policies. Learn how long they’ve been with WPA and whether they would renew their policy. Learn what illnesses and ailments are covered under their policies and whether customers can choose where they receive treatment. Read about experiences with the claims process and learn how quickly claims are paid out. Find out what add-ons existing customers chose and whether they would purchase them again. All of this and more can be found in our WPA health insurance reviews.

If you have a health insurance policy with WPA, share your experience with others by leaving a review. Tell us why you chose WPA and how long you’ve had your policy. If you’ve made a claim, how simple was the process and how quickly was it paid out? Was there anything about the policy that was better or worse than you anticipated? Is there anything about the health insurance policy that you feel could be improved? Would you renew your policy and recommend WPA to your family and friends? Whether good or bad, write an honest WPA health insurance review today. Together, we can help people like you make better financial decisions.

WPA Health Insurance Health Insurance reviews (26)

Review of the WPA Health Insurance, Health Insurance:

Awful and unlawful

I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by my GP, which was immediately amended a few days later (also on the notes I've provided them), they have unauthorised physiotherapy for my ankle. This in itself was very upsetting and it was decided just before Xmas, on the 23rd December. The previous treatment (one physio session) I had through them caused a massive injury to my knee. They were kind enough to authorise a specialist appointment as I was in horrific pain for over a week and unable to walk. I never had this issue before. The specialist asked for a MRI. He had to fill in a WPA report where he indicated this had never happened before. Not content with this WPA requested his clinical letter. As this referred to gym exercises that hadn't been recommended as they caused pain in my knee, they also asked for my medical notes, which I provided. No mention of knee or ankle issues prior to these. However they keep on asking for more information as there was a mention of an appointment with a rheumatologist for general inflammation in joints years ago. It's clear they do not want to authorise any more treatment/an MRI and as I am a private customer, and not an employee with huge benefits, they decided to discriminate against me. I have now complained several times to no effect. On 30th December they had a perverse pleasure in informing me they have up to 8 weeks to respond. Couldn't care less about the pain I'm in. What is the point of paying almost 3 thousand to get abused and ill treated like this?? I have regretted so much transferring my policy over to WPA. They're far worse than AXA, whose admin team is a mess but they respond to complaints and try to address the issues. These guys just leave you stewing... And in pain. I was under the impression they were great. Not to me, unfortunately. They have since replied to my complaint on Trustpilot saying they are reviewing this. I believe they will take 8 weeks as required by law and of course make me pay privately although they are in breach of my policy terms and conditions. I will never renew my policy with this company and regret I have transferred to them. Reviewed on: 19th January 2025

A company that can be trusted

I would like to add I totally agree with Amanda Barney’s and RME review. WPA are extremely efficient and sympathetic when making a claim. It is totally effortless and they give you an immediate decision. Would not change to any other company Reviewed on: 9th January 2022

Poor customer experience

Like the worst of insurers they seem to find many ways to make it hard to claim. They require the customer to do all the running around, getting medical providers to fill in this form and that form. Try doing that when you're sick. In any case, they always find some way to wiggle out of authorising any claim You'll probably get a good experience when buying the policy and you're dealing with a sales agent, but don't let that raise your hopes. Like many insurers the poor customer service only starts when you're signed up and you try to make your first claim.. Reviewed on: 7th June 2021

Excellent

Excellent from the get go. From my first dealings with Jacqui Shaw, and her holistic approach to presenting the personal scheme and company scheme to me has been a godsend. It’s rare to find a company from dealing with the sales to the after-care to run so seamlessly. Everyone I have dealt with in WPA has always been very professional helpful and shown genuine empathy when presented with stressful health issues and claims. Whether dealing with WPA over the phone or through the app they are easy to deal with as they are jargon free and transparent. Thank you very much for your help so far. We have been clients of yours for over a year. Reviewed on: 25th November 2020

High quality cover with first rate customer service

Being a not for profit insurer this company lets the policyholder choose your doctor, unlike other providers. The claims process is simple and straightforward and you're not penalised for claiming. I've had my cover for 12 years previously having been covered by other insurers. No other health insurer provides such good quality cover with long term sustainable premiums. I've had surgery on my ankle and treatment for colon cancer whilst being a policyholder. I'm so glad I chose WPA as they are brilliant. Reviewed on: 16th August 2020

You dont know how good your insurance is until you make a claim.

I have been a member for 10 years making regular payments; my wife who is covered under the policy needed a small operation to remove a contraceptive device which had been incorrectly fitted. She contacted WPA and was swiftly told she wasn’t covered. Avoid this company; their product is not fit for purpose. Reviewed on: 31st January 2017

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