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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.94 (65248 reviews)

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4.94

Based on 65,248 reviews, last reviewed 25th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Good card more helpful and good customer service Good card more helpful and good customer service Reviewed on: 25th July 2025

Latest lowest rating:

1

Poor customer service Paid off my loan early well over a month ago. Still showing as a debt on my credit report. Inaccurate payment details shown on credit report too. Made... Read more Reviewed on: 4th May 2025

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Zopa Personal loan reviews (65248)

Fantastic

Quick and easy to get money and you can track online Reviewed on: 30th May 2017

No hassle, simple to arrange, simple to repay.

I've taken 2 Zopa loans in the last 3 years and every time had a no fuss, informative and most importantly safe experience when dealing with them. Their website is easy to navigate and arrange the loan that is right for you with clear repayment options. With a loan approved their regular communication and account page makes its straightforward to check up on your repayments. I also found paying off a loan early very easy with no hassle and good customer service. Reviewed on: 30th May 2017

So Happy I Found This Company. Thank You!

Simple application process, low interest rates. Excellent customer services and really quick responses to all questions. Reviewed on: 30th May 2017

Amazing customer experience.

I find Zopa easy to use, they have been quick and Informative when I have dealt with them and I would highly recommend them to a friend. Reviewed on: 30th May 2017

Great moral model with ease attached too

Finally, a lending model which has built in responsible lending with the moral obligation of not letting your peers down. Coupled with an easy transaction and a great feel to the relationship I probably wouldn't go anywhere else right now Reviewed on: 30th May 2017

Quick and responsive

Was quick to get an answer and the money into my account. Zopa was the only loan lender that would help and have made all my issues go away with a cheaply affordable loan. Reviewed on: 30th May 2017

Excellence packaged

From start to finish the quality of care was exemplary. No hassle, no waiting and no hidden extras. Reviewed on: 30th May 2017

Great for saving and borrowing

We've been using Zopa for a number of years now, mostly lending as the rate of return was stellar in comparison to the derisory interest that banks are offering on their products (how laughable are ISAs these days?). Recently I took out a loan using Zopa so we could upgrade our bathroom and it could not have been simpler, everything online, applying was easy. I did phone up because I wanted to retrospectively add on the get the money quicker feature and the lady I spoke to on the phone was friendly and got the job done with no fuss. Management of the loan is simple, I managed to move the payment day on the website (I like all my vultures to swoop at the start of the month, after pay day). I would definitely consider Zopa for a loan in the future if it's going to be a hassle free (and competitive, rate-wise) as this again. Reviewed on: 30th May 2017

Really nice customer service

The lady I spoke to was really helpful and did all she could to help me get good loan. Reviewed on: 30th May 2017

Great Overall Experience

Very quick and efficient loan at a fantastic rate. All the customer service has been fantastic and they've been a joy to deal with. Reviewed on: 30th May 2017

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