Write a review

Zopa: Personal Loan reviews

Name: Personal Loan
Rating: 4.94 (62774 reviews)

View other Zopa products

4.94

Based on 62,773 reviews, last reviewed 26th Feb 2025

167300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

I have a personal loan with Zopa. I have a personal loan with Zopa, and my Wife Her own loan with them. It was easy to apply for and excellent service Reviewed on: 26th February 2025

Latest lowest rating:

2

I like it and i am honorable I like it and i am honorable i will keep in touch Reviewed on: 17th January 2025

Read all reviews See your review

About this product

Zopa personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Zopa personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Zopa personal loan, we'd love you to write a quick review too.

Zopa Personal Loan reviews (62774)

Review of the Zopa, Personal Loan:

Utterly incompetant

Thanks for your review! Zopa Add photo Your review is pending.Read more Hayley Capel 3 reviews GB Utterly incompetant! Zopa advised me I was preapproved for a £7500 consolidation loan. I wasn't looking for a loan but it was offered and after some consideration thought, yes ok I'll go for it, reduce some interest/payments and free up some cash. They needed to confirm my income so I gave them access to my bank account, added payment details signed the forms etc. This was Saturday afternoon, by Sunday morning I recieved an email from them telling me they were unable to confirm my income ?!?!?!? I get paid every month, the same as everyone else into the bank account I gave them access to. OK, fine I thought I'll upload a payslip.....dated in the last 5 weeks and showing that I actually earn £1000 more per annum than I have added to the application. By the next morning....guess what......another email telling me they unable to confirm my income ?!?!?! It's a pdf payslip in the format they asked for but apparently that was still insufficient. I call them and speak to the most nonchalant and unaffected customer service representative who when I explain I am concerned my application may be declined because there seems to be an issue with the documentation I keep trying to upload. She goes off and approximately 3 minutes later comes back and tells me I should ignore the email. Guess what?! Today I get an email from them telling me they have declined the application I submitted for the loan THEY OFFERED me! I am raging! My borrowing power is 6, its a consolidation loan that they OFFERED TO ME not that I applied for or was even considering and they have declined me based on my affordability and income? I now have a hard search on my file which I only agreed to because the loan was 'preapproved' and no loan! They did this to my Husband aswell! If you are going to do this then at least change the wording 'preapproved dependant on circumstances' so at least consumers have the full facts before falling into a honey trap! I have a credit card with them which I will be paying off as soon as possible and closing the account as I refuse to do business with a bunch of incompetent clowns such as zopa! Absolutely disgusting! Reviewed on: 16th January 2024

I've had a few loans from zopa and I have always had...

I've had a few loans from zopa and I have always had the moment paid straight away and it has always been affordable as well. Really has helped me Reviewed on: 18th January 2025

Very fast in processing my loan and offered a very g...

Very fast in processing my loan and offered a very good rate. I love the use of the Zopa app, as it makes the whole experience great and simple. Reviewed on: 18th January 2025

Clearly set out and easy to navigate.

Clearly set out and easy to navigate. Reviewed on: 18th January 2025

Excellent easy to work with.

Excellent easy to work with. Fast hassle free Reviewed on: 18th January 2025

Easy to use app with products that are useful

Easy to use app with products that are useful Reviewed on: 18th January 2025

Very good customer service, good rate

Very good customer service, good rate Reviewed on: 18th January 2025

Ok todate helpful in every way looking forward to th...

Ok todate helpful in every way looking forward to the end. Reviewed on: 18th January 2025

My Personal loan

Fast easy application money in account swiftly absolutely hassle free would recommend trying Zopa Reviewed on: 18th January 2025

Pre-approval, and ways to pay back

I needed a loan for some home improvements, everywhere wanted to do a credit check, trapping me into a loan that would be 25+%. Zopa had pre-approved me, and at an amazing rate. No hassle on the credit report. I can also make extra payments in many many ways, so it's convenient to pay back. No complaints! Reviewed on: 18th January 2025

I found the rates competitive and the service first...

I found the rates competitive and the service first class Reviewed on: 18th January 2025

Do you have a different Zopa product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Payday Loan
from Moneyboat.co.uk 4.39 from 138 reviews
Personal Loan
from Sainsburys Bank 3.44 from 69 reviews
Loans
from Scotwest Credit Union 5.00 from 2 reviews

There's still more to see!

Zopa has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub