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Zopa: Personal Loan reviews

Name: Personal Loan
Rating: 4.94 (62749 reviews)

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4.94

Based on 62,749 reviews, last reviewed 29th Jan 2025

32860% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

User friendly, great interest rates User friendly, great interest rates Reviewed on: 29th January 2025

Latest lowest rating:

2

I like it and i am honorable I like it and i am honorable i will keep in touch Reviewed on: 17th January 2025

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About this product

Zopa personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Zopa personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Zopa personal loan, we'd love you to write a quick review too.

Zopa Personal Loan reviews (62749)

Review of the Zopa, Personal Loan:

Utterly incompetant

Thanks for your review! Zopa Add photo Your review is pending.Read more Hayley Capel 3 reviews GB Utterly incompetant! Zopa advised me I was preapproved for a £7500 consolidation loan. I wasn't looking for a loan but it was offered and after some consideration thought, yes ok I'll go for it, reduce some interest/payments and free up some cash. They needed to confirm my income so I gave them access to my bank account, added payment details signed the forms etc. This was Saturday afternoon, by Sunday morning I recieved an email from them telling me they were unable to confirm my income ?!?!?!? I get paid every month, the same as everyone else into the bank account I gave them access to. OK, fine I thought I'll upload a payslip.....dated in the last 5 weeks and showing that I actually earn £1000 more per annum than I have added to the application. By the next morning....guess what......another email telling me they unable to confirm my income ?!?!?! It's a pdf payslip in the format they asked for but apparently that was still insufficient. I call them and speak to the most nonchalant and unaffected customer service representative who when I explain I am concerned my application may be declined because there seems to be an issue with the documentation I keep trying to upload. She goes off and approximately 3 minutes later comes back and tells me I should ignore the email. Guess what?! Today I get an email from them telling me they have declined the application I submitted for the loan THEY OFFERED me! I am raging! My borrowing power is 6, its a consolidation loan that they OFFERED TO ME not that I applied for or was even considering and they have declined me based on my affordability and income? I now have a hard search on my file which I only agreed to because the loan was 'preapproved' and no loan! They did this to my Husband aswell! If you are going to do this then at least change the wording 'preapproved dependant on circumstances' so at least consumers have the full facts before falling into a honey trap! I have a credit card with them which I will be paying off as soon as possible and closing the account as I refuse to do business with a bunch of incompetent clowns such as zopa! Absolutely disgusting! Reviewed on: 16th January 2024

User friendly, great interest rates

User friendly, great interest rates Reviewed on: 29th January 2025

Great customer service and support, approval of the...

Great customer service and support, approval of the loan is very quick and straightforward with low APR, very clear explanation of terms and options Reviewed on: 28th January 2025

ZOPA 280125

Everything online or customer agents excellent and easy to communicate . Reviewed on: 28th January 2025

Very easy to use online application.

Very easy to use online application. Not to many questions to answer. Very quick response. Loan funds transferred almost immediately. Reviewed on: 27th January 2025

No problem

Straightforward excellent application process and customer team excellent. Reviewed on: 27th January 2025

Use this bank

Easy to use quick access to funds or new loans Reviewed on: 26th January 2025

Fast, easy and reliable.

Fast, easy and reliable. Competitive rates and excellent customer service. Reviewed on: 25th January 2025

I highly recommend, fast, efficient, very good condi...

I highly recommend, fast, efficient, very good conditions and interest rates. App for smartphone convenient and clear. Reviewed on: 24th January 2025

Zopa Experience

Easy to apply for. Quick efficient service. Reviewed on: 24th January 2025

Fantastic

The rate and the excellent customer service made ZOPA stand out on top of many creditors. Keep the good job Reviewed on: 22nd January 2025

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