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Zopa: Personal Loan reviews

Name: Personal Loan
Rating: 4.94 (65240 reviews)

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4.94

Based on 65,240 reviews, last reviewed 29th Apr 2025

46% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Quick and easy to apply. Quick and easy to apply. All information clear. Money paid into account quickly. Reviewed on: 29th April 2025

Latest lowest rating:

2

I have no problems with Zopa credit card but I was t... I have no problems with Zopa credit card but I was told I was pre-approved for a loan but when I’ve looked into it I was refused Reviewed on: 28th April 2025

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About this product

Zopa personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Zopa personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Zopa personal loan, we'd love you to write a quick review too.

Zopa Personal Loan reviews (65240)

Review of the Zopa, Personal Loan:

Utterly incompetant

Thanks for your review! Zopa Add photo Your review is pending.Read more Hayley Capel 3 reviews GB Utterly incompetant! Zopa advised me I was preapproved for a £7500 consolidation loan. I wasn't looking for a loan but it was offered and after some consideration thought, yes ok I'll go for it, reduce some interest/payments and free up some cash. They needed to confirm my income so I gave them access to my bank account, added payment details signed the forms etc. This was Saturday afternoon, by Sunday morning I recieved an email from them telling me they were unable to confirm my income ?!?!?!? I get paid every month, the same as everyone else into the bank account I gave them access to. OK, fine I thought I'll upload a payslip.....dated in the last 5 weeks and showing that I actually earn £1000 more per annum than I have added to the application. By the next morning....guess what......another email telling me they unable to confirm my income ?!?!?! It's a pdf payslip in the format they asked for but apparently that was still insufficient. I call them and speak to the most nonchalant and unaffected customer service representative who when I explain I am concerned my application may be declined because there seems to be an issue with the documentation I keep trying to upload. She goes off and approximately 3 minutes later comes back and tells me I should ignore the email. Guess what?! Today I get an email from them telling me they have declined the application I submitted for the loan THEY OFFERED me! I am raging! My borrowing power is 6, its a consolidation loan that they OFFERED TO ME not that I applied for or was even considering and they have declined me based on my affordability and income? I now have a hard search on my file which I only agreed to because the loan was 'preapproved' and no loan! They did this to my Husband aswell! If you are going to do this then at least change the wording 'preapproved dependant on circumstances' so at least consumers have the full facts before falling into a honey trap! I have a credit card with them which I will be paying off as soon as possible and closing the account as I refuse to do business with a bunch of incompetent clowns such as zopa! Absolutely disgusting! Reviewed on: 16th January 2024

Quick and easy to apply.

Quick and easy to apply. All information clear. Money paid into account quickly. Reviewed on: 29th April 2025

Fast and easy process

Fast and easy process There when needed Reviewed on: 29th April 2025

Online, simple, easy, always able to do what’s neede...

Online, simple, easy, always able to do what’s needed online Reviewed on: 29th April 2025

The whole process was quick and very simple to do

The whole process was quick and very simple to do Reviewed on: 29th April 2025

Easy hassle free, would definitely use again

Easy hassle free, would definitely use again Reviewed on: 29th April 2025

Excellent card, good service ease use

Excellent card, good service ease use Reviewed on: 29th April 2025

Good Customer Service.

Good Customer Service. Helpful and had lots of empathy. Reviewed on: 29th April 2025

Very straightforward and easy to apply.

Very straightforward and easy to apply. Reviewed on: 28th April 2025

Genuinely transparent

I needed a loan for home improvements, they told me the rate before I applied, meaning no hit to my score. I can make payments when I want, the app is genuinely great and easy to use, and whenever I've spoken to them, no matter how trivial they've been absolutely lovely. Reviewed on: 28th April 2025

Everything was just simple & easy

Everything was just simple & easy Reviewed on: 28th April 2025

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