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1st Central: Car Insurance reviews

1.49
Based on 866 reviews, last reviewed 16th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024
Phillip Richardson 's avatar
Phillip Richardson

Latest lowest rating:

1

I changed the address to another one 200 yards away... I changed the address to another one 200 yards away from the first one. They wrote that they would pay me 17 pence extra. But my renewal went up from ... Read more Reviewed on: 16th February 2025
damian d's avatar
damian d

About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust a
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1st Central Car Insurance reviews (866)

Awful customer service

1
Awful customer service, just want your money. When renewing after being with them last year i got a more expensive quote even with my 5 years no claims discount. I found a cheaper quote to renew with them through a comparison site, so went and purchased that. the day the policy started the the policy analisis team added a claim that never happened onto my account from a quote which was previously accidently made adding an extra £150. Rather than checking through my history and... Reviewed on: 12th January 2023

Why choosing 1st Central for Insurance or otherwise is a HUGE mistake

1
I am writing this review so you The Reader don't make the mistake I did of ever using 1st Central. I will admit initially they were the cheapest option and they were fine while my interactions with them were small and insignificant. Eventually I decided to cancel and this is where the problems began. They will slap fees and fees on you as you try to leave. admin fees, leaving fees the works. They will make it difficult for you to cancel. Their customer service team will burden y... Reviewed on: 11th January 2023

Avoid this company they are awful and will try to add on charges of you make a claim or cancel your policy!

1
No thanks terrible company I wouldn't bother Reviewed on: 11th January 2023

Avoid

1
Absolutely not the company to use customer service is applauding very rude Reviewed on: 9th January 2023

Untrustworthy

1
Insured a car today Sunday 8th January.I got to the garage in Coventry and the car was sold even though I told them I was coming out.I rang 1st central straight away to be told sorry 59pounds to cancel even though I never had the car Reviewed on: 8th January 2023

Put through hell for 1 year

1
Do not use this insurer can’t even call them a company as it not, spent months trying to cancel an auto renew policy eventually after hours on the phone I got refunded £50 instead of £500, just received a debt letter from cars saying I owe £112 wow would make you go insane trying to get an answer AVOID if you want to keep your sanity stilll dealing with this 1 year later Reviewed on: 6th January 2023

A living nightmare!

1
Our car was involved in an accident on 1st October 2022, we are now on 6th Jan 2023. After 6 weeks of continuous calling we were told they couldn’t find a garage in our local network. So we got a private quote to try and move things along. Quote came out at just shy of £8500, we submitted this plus photos of the damage and was told that the quote was too high and WE needed to speak with our repairer to reduce costs by £1k! After a few more weeks of backwards and forwards 1st Cen... Reviewed on: 6th January 2023

Scammed

1
I purchased via a quote engine answering yes to no claims on this or any other vehicle. No 20 days into the policy they tell me they won't accept my no claims as it was gained on a different car. This is not how the qualifying pre purchase question was phrased. I'm now looking at double the original insurance cost to stay with them or a cancellation fee. In trying to raise a complaint I've now been kept on the phone for over an hour. I think this is typical of their business mod... Reviewed on: 5th January 2023

Absolute scammers

1
Same as other reviews - they will find anything incorrect with your information and scam you by updating the policy and adding a £50 admin fee to it. This is clearly their business model - to find errors and get more money from you. Avoid at all costs! Reviewed on: 4th January 2023

AWFUL COMPANY

1
Charged me an admin fee to cancel my insurance within the cooling off period. it states you wont be charged a cancellation fee, however they dont tell you about an admin fee. Customer service is awful!!!! so hard to talk to anyone and get told different things by different people. honestly avoid avoid avoid i cant stress it enough Reviewed on: 3rd January 2023

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