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L Watkins

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Review of the 1st Central, Car insurance:

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Avoid this company like the plague

AVOID THIS COMPANY LIKE THE PLAGUE. Unless you enjoy being harassed by text messages, debt collectors and threats of being taken to County Court for no reason. They lure customers in with a very low initial quote, once they have you hooked, they start putting on extra, disproportionate, unjustified and unreasonable charges. We took out an insurance policy with this company who then proceeded to demand extortionate extra fees for minor admin alterations (that may also be spurious), and made it impossible to provide proof of No Claims discounts from previous insurance company, despite spending 45 minutes on the phone trying to sort it out. They presumably also make money from their premium rate phone number as well! So they hiked up their demands for even more money because they refused to accept proof of a No Claims Discount. We wrote to them to make a formal complaint but did not receive a reply. We cancelled the monthly policy premiums, which with a normal insurance company would mean you are no longer covered and be the end of the story. However First Central seem to believe they can wring more money out of us for cover they stopped providing when we stopped payments and moved to another insurance company who accepted our No Claims Discount with no problems. We are writing to the Financial Ombudsman and Financial Conduct Authority, and Martin Lewis the Money Expert. Message to First Central: no need to "reach out to us" via Trust Pilot thanks. We have all the correspondence you have sent us; contemporaneous notes from the phone call we made to you when trying to submit our No Claims Discount proof, plus a copy of our initial formal complaint. We've got things in hand. Reviewed on: 17th March 2023

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