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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (860 reviews)

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1.51

Based on 860 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

10% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Almost got me arrested Opened a new policy in November, now currently February 2025. It turns out these scammers cancelled my insurance without telling me and allowed me to ... Read more Reviewed on: 6th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (860)

Thieves

Do not ever insure your car with them! If you will need to deal with claim believe me they will **** you at each stage. They are acting like a thieves. I had car accident which wasn't my fault and have fully comprehensive insurance. Having comprehensive with them is same as having nothing- you will lost your car and money and time. One month round and still I've got nothing. Very rude on response , they are even responding that they not going to read email in full and it will be last email and they not going to respond. Unfortunately, I need take them to the court Reviewed on: 5th December 2022

Disappointed

Very disappointed and annoyed and angry Reviewed on: 2nd December 2022

SCAM

First central is a poor excuse for a company. I hadn’t yet drove my car yet they cancelled my insurance because my mum hadn’t downloaded the app. Only contact over email and cancel it without any communication. Their black boxes don’t work! Once I had downloaded the app I got in my friends car who is also with 1st central, her black box connect to my app and not her own! Meaning all her driving was logging in my insurance and none on her own! Which is a policy preach and overall so dangerous. After all this and loads of contact with the company they couldn’t care less. Still charged me a £114 cancellation fee. Save your time and money! Awful company. Reviewed on: 2nd December 2022

Terrible communication and not user friendly

I have found 1st Central to be a particularly poor company. They cannot respond when dealing with simple issues and are indifferent when their un-user friendly customer portal leads to issues. I will never pass them my custom again and encourage others to AVOID this poor company. Reviewed on: 1st December 2022

Pathetic excuse of a company

If I could give 0 stars I would. No wonder the insurance quotes are so cheap, they make their money back by scamming it out of you. No communication from their behalf. My monthly instalment was due out as normal however it wasn’t taken out, the next day I receive a text message saying my policy has been cancelled. Tried to get in contact with them and they have no valid reason as to why it’s been cancelled. Awful company. Stay well clear. Reviewed on: 1st December 2022

Any excuse to raise the price

Tried to tell me I had 0 years no claims wanted to add £688 on to the price 3 calls to 3 different advisors before they themselves sent me proof of my 12 years no claims still added £50 admin charge Reviewed on: 29th November 2022

Zero stars, absolute thieving over priced robbing kunnnnts

Absolute thieving robbing over priced, take advantage of their customers when ever they get any chance too, downgraded my car with 4 months left on my policy to get a quote of £300 extra, straight scumbags, no justify their greedy actions, zero stars and would never ever recommend or get insured if they was the last company in the world! Scumbags Reviewed on: 28th November 2022

Con merchants rip off

Total scammers after receiving a email 2months after renewing my car insurance they requested proof of my driving licence and address by the way you already have them. ******* and then threatened me they would cancel my policy I asked my options told get insurance elsewhere or give proof. So I did go elsewhere guess what been bullied threatened with constant emails texts stating I need to pay cancellation charges interest and charges £137 just in cancellation fees when they told me to cancel it. Total jokers and also you phone south Africa to speak to someone who doesn't give a **** and false promises of call backs still waiting 2 weeks on Reviewed on: 26th November 2022

Terrible company

Refused to cancel policy on my terms then cancelled the policy themselves so i have to declare a policy cancellation each time I renew. Absolute joke Reviewed on: 24th November 2022

Unprofessional

I called to query an email about my renewal only to be cut off everything second by the advisor after I expressed how expensive they were last year and now I've found a company doing it for half the price. He was so rude, he wouldn't let me speak. Never again and definitely wouldn't recommend. Reviewed on: 24th November 2022

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