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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (860 reviews)

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1.51

Based on 860 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

10% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Almost got me arrested Opened a new policy in November, now currently February 2025. It turns out these scammers cancelled my insurance without telling me and allowed me to ... Read more Reviewed on: 6th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (860)

Automatically renew

1stCentral automatically renewed my policy and then refused cancellation when called them and told them I find better options somewhere else. They keep saying never received my emails and lost £60 cancellation fee. I am waiting for my refund ☹️ So disappointed with you 1stCentral we should have the option to choose who we want to insure our cars with and right to ask for cancellation. Reviewed on: 24th November 2022

Worse company to deal

I bought car insurance back in April and paid extra for brake down cover I didn’t get chance to read the small print I had chance few days ago to read the small prints and I was shocked if I brake down some where in motor way they will only take my car up to 10miles when ring the company and spoke to the customer service she didn’t have answer to my question then I asked to put me through to the manager which she did after waiting for more than 1 hour but the manager was very rude and no knowledge at all they are cheater they very helpful when they take your money after that that they don’t want to know I request every one not to buy insurance from this company they are cheater . Reviewed on: 24th November 2022

Robbery

Not recommend. They'll offer a low price, but then will try to balance their books overcharging you in all the different manners for fictional reasons. Stay away! Reviewed on: 22nd November 2022

IF ONLY I COLD RATE THIS COMPANY 0 STARS

horrible rude customer service on every phone call. really unhelpful and wanted to charge me more per month to switch to a smaller, less power and engine capacity vehicle. i strongly advise going over to admiral as they provide much better customer service and have better prices. Reviewed on: 21st November 2022

Charged me double for second year!

Disgusting! Tried to charge me double for second year at £2200 and couldn’t match the £800 from Hastings! Only would decrease by £100. Don’t bother - Hastings have been great! Reviewed on: 18th November 2022

Rip of merchants

Rip of merchants charging over £100 extra to remain with them compared to joining as a new policy holder via compare the market. Reviewed on: 18th November 2022

Why is this ok

If I could give a minus I would I was recently employed and then I was let go due to cut backs and mental issues and now not working there charging me £894 how or there going to cancel my policy of I do not pay upfront as they will not add to monthly instalments so is there a point of carrying on as we do our best to survive then corporate companies see it OK to take money you have got as no job so what's the point might as well give up now save all the struggle Reviewed on: 16th November 2022

They proceeded to take £143 from my bank account without my knowledge or permission

After taking out what I thought was a reasonably priced policy,I later changed my email address and phone number. I contacted their call centre who after nearly 2 hours agreed to amend my details. However when I discovered that money was taken unlawfully from my bank account,it was obvious that they had been sending communications to my old email and phone which I couldn't access. The car was stolen in August 2022 which has been traumatic as It was my late wife who bought it in 2017. Stay well clear of this company Reviewed on: 15th November 2022

1st Central are criminals falsifying documents

After 2 months of me being insured with them they falsified information on documents out of their own volition and raised my policy for £500! They didn't even say why! I haven't been sleeping all night. Next morning I call and they say they doubted my occupation so they put me as unemployed. What is false and it was never true! They just made up information and raised my premium for £500! Borderline criminals!!! Reviewed on: 15th November 2022

Poor customer service

Was charged an exorbitant amount to cancel policy and thereafter they continued to take money via direct debit. I Rang them and spoke to someone incompetent who promised a refund of fees taken after I had terminated the insurance….I’m still waiting for the refund. Go elsewhere. Reviewed on: 9th November 2022

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