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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (867 reviews)

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1.49

Based on 867 reviews, last reviewed 25th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

2

Brilliant price. But very poor Customer Service Brilliant price on comparison site. Went with them and put partner on policy. Kept getting emails and messages, tried hardest to upload driving licenc... Read more Reviewed on: 25th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (867)

Review of the 1st Central, Car Insurance:

the duplicate your policy by accident.

the duplicate your policy by accident....I did get a refund for this but it was a headache.... I called them when i got a new car to cancel and go with someone else and they didn't do it so months later I had to ring them up again where they required email proof I was with someone else.....then said they have to wait to get that email cause the person on the phone couldnt see emails....will not be going with them again. Reviewed on: 20th January 2025

Reply from 1st Central Hi Tzice, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service. Ashley Response date: 21st January 2025

Pathetic excuse of a company

If I could give 0 stars I would. No wonder the insurance quotes are so cheap, they make their money back by scamming it out of you. No communication from their behalf. My monthly instalment was due out as normal however it wasn’t taken out, the next day I receive a text message saying my policy has been cancelled. Tried to get in contact with them and they have no valid reason as to why it’s been cancelled. Awful company. Stay well clear. Reviewed on: 1st December 2022

Any excuse to raise the price

Tried to tell me I had 0 years no claims wanted to add £688 on to the price 3 calls to 3 different advisors before they themselves sent me proof of my 12 years no claims still added £50 admin charge Reviewed on: 29th November 2022

Zero stars, absolute thieving over priced robbing kunnnnts

Absolute thieving robbing over priced, take advantage of their customers when ever they get any chance too, downgraded my car with 4 months left on my policy to get a quote of £300 extra, straight scumbags, no justify their greedy actions, zero stars and would never ever recommend or get insured if they was the last company in the world! Scumbags Reviewed on: 28th November 2022

Con merchants rip off

Total scammers after receiving a email 2months after renewing my car insurance they requested proof of my driving licence and address by the way you already have them. ******* and then threatened me they would cancel my policy I asked my options told get insurance elsewhere or give proof. So I did go elsewhere guess what been bullied threatened with constant emails texts stating I need to pay cancellation charges interest and charges £137 just in cancellation fees when they told me to cancel it. Total jokers and also you phone south Africa to speak to someone who doesn't give a **** and false promises of call backs still waiting 2 weeks on Reviewed on: 26th November 2022

Terrible company

Refused to cancel policy on my terms then cancelled the policy themselves so i have to declare a policy cancellation each time I renew. Absolute joke Reviewed on: 24th November 2022

Unprofessional

I called to query an email about my renewal only to be cut off everything second by the advisor after I expressed how expensive they were last year and now I've found a company doing it for half the price. He was so rude, he wouldn't let me speak. Never again and definitely wouldn't recommend. Reviewed on: 24th November 2022

Automatically renew

1stCentral automatically renewed my policy and then refused cancellation when called them and told them I find better options somewhere else. They keep saying never received my emails and lost £60 cancellation fee. I am waiting for my refund ☹️ So disappointed with you 1stCentral we should have the option to choose who we want to insure our cars with and right to ask for cancellation. Reviewed on: 24th November 2022

Worse company to deal

I bought car insurance back in April and paid extra for brake down cover I didn’t get chance to read the small print I had chance few days ago to read the small prints and I was shocked if I brake down some where in motor way they will only take my car up to 10miles when ring the company and spoke to the customer service she didn’t have answer to my question then I asked to put me through to the manager which she did after waiting for more than 1 hour but the manager was very rude and no knowledge at all they are cheater they very helpful when they take your money after that that they don’t want to know I request every one not to buy insurance from this company they are cheater . Reviewed on: 24th November 2022

Robbery

Not recommend. They'll offer a low price, but then will try to balance their books overcharging you in all the different manners for fictional reasons. Stay away! Reviewed on: 22nd November 2022

IF ONLY I COLD RATE THIS COMPANY 0 STARS

horrible rude customer service on every phone call. really unhelpful and wanted to charge me more per month to switch to a smaller, less power and engine capacity vehicle. i strongly advise going over to admiral as they provide much better customer service and have better prices. Reviewed on: 21st November 2022

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