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Karl B

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Review of the 1st Central, Car insurance:

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Brilliant price. But very poor Customer Service

Brilliant price on comparison site. Went with them and put partner on policy. Kept getting emails and messages, tried hardest to upload driving licences and DVLC check. Came back with extra charge for partners SP30 of nearly £90 and £50 just to change the policy details. Yes the manager tried to help but to know avail. Yes it was my fault for my error but to cancel policy was £107 so I just had to pay as I'd lose more money than the extra. Pure greed as a company and I see many complaints and wish I hadn't gone with 1st Central. I won't use them again, they've lost my custom next year. They say they pride themselves on customer service. Many others would disagree.!!! Reviewed on: 25th February 2025

Reply from 1st Central Hi Karl, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 26th February 2025

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