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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.68 (924 reviews)

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1.53

Based on 924 reviews, last reviewed 6th Sep 2025

No new 5 star reviews

in the past 90 days

41% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

I have used this company before, and have never had... I have used this company before, and have never had any problems. Reviewed on: 6th September 2025

Latest lowest rating:

1

I have never had such an appalling experience with a... I have never had such an appalling experience with a company in my life. 1st Call Central Car Insurance has shown me exactly how NOT to treat a custom... Read more Reviewed on: 5th September 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (924)

just thieves

Money taken out of my acc without my knowledge, no emails, no phone calls. 75£ two months after taking car insurance. outrages ! phoned to cancel the insurance as don't want to be with company that steals customer's money and I have been charged 150£ extra!! Arrangement fee £50.00 Admin fee (for making changes during the year) £50.00 Cancellation fee £50.00 never again with this micky mouse comp Reviewed on: 24th November 2021

Avoid this company

I have opened the policy with them few month later they asked me for some documents, One of the documents they asked me for is to provide a letter dated all the way back in 2016 or earlier!! Who TF on earth would keep a letter for that long , why would you ? I have managed to find it but they said they don’t accept it . It was NHS they say they will but no ! So i am now waiting for them to cancel my policy. Just try to stay away from those people as far as you can !! Unprofessional customer service!! Reviewed on: 24th November 2021

Scammers

Same as everyone else....asked to provide extra info 2 weeks after insuring....price then went up £63. Absolute joke of a company. AVOID AT ALL COSTS! Reviewed on: 15th November 2021

Fees for charging fees

I tried to add my partner to my policy online and change address of the policy. I could only select one change at a time and when I got an extortionate quote for changing address I could no longer request any changes to the policy and either had to pay the money or they would cancel my policy. Anyway found a much cheaper quote elsewhere even with the £50 cancellation fee. When I cancelled the policy I was also charged an additional £25 arrangement fee for them to cancel the policy and charge me the £50 cancellation fee!! Reviewed on: 15th November 2021

scammers

they charged me £382 cancelation fees , proper stealers Reviewed on: 15th November 2021

Very rude customer service

They are scammers. Called to cancel insurance. 6 months later they are still taking money off my account. The most rudest customer service I ever dealt with Reviewed on: 13th November 2021

worst horrible car insurance ,zero star

This 1st central is the 1st car insurance that I’ve been that I had a worst horrible experience,this insurance company is the 1st insurance asking to provide or photocopy my driving license,no claim bonus & dvla check,as I’m too busy I have a 5yo daughter & working I don’t even have a time to check my email & didn’t submit this documents there asking,so this horrible scam insurance automatically changed my policy and put my monthly payment from 28£ into 50£ ..so I rather to cancelled my insurance to them rather to insured my car to them,they really makes me really angry as no car insurance asking you to provide all this documents there asking and automatically changed your policy and increase your monthly payment,that’s why they called 1ST CENTRAL AS it’s A FIRST CAR INSURANCE THAT AUTOMATICALLY CHANGED YOUR POLICY WITH 50£ admin FEE,when I cancelled my POLICY WITH THIS HORRIBLE INSURANCE THEY CHARGED MY 100£ ,cancellation fee plus my monthly installation charged etch there’s loads of hidden chargers,IF YOU READING THIS YOU NEED TO THINK BILLION TIMES BEFORE YOU INSURED YOUR CAR AS THIS 1ST CENTRAL IS THE 1ST CAR INSURANCE THAT TOTALLY RIFF OFF,YOU WILL LIST A LOT MONEY..THEY TOOK ALREADY TOO EARLY 50£ MY MONTHLY PAYMENT AND THE GAY CUSTOMER SERVICE I SPOKEN THEY WILL REFUND WITH IN 10DAYS,HIW HORRIBLE WORST DISQUSTING SCAM RIFF OFF THIS CAR INSURANCE.. Reviewed on: 6th November 2021

Wriggle out of a claim

Insurance taken out in 2020 psd policy that included going to from work as standard. Try make claim in 2021 get told psd policy no longer allows you to drive to from work.. But poli8taken out in 2020 new rule came in April 2021 .. So there for there taking money under false promise and description. Steer well clear Reviewed on: 6th November 2021

Total Scammers

I should have read the reviews first ay! Went from £26 to £45 a month in heartbeat just for moving house. When I cancelled as got a much better deal elsewhere, hit with £180 fee. Their website says £50 to cancel. Avoid this company like the plague. Reviewed on: 3rd November 2021

Bunch of scam artists

Tried to change my address via the website but it quoted me £450 to do so, so I called them up to change it instead (netting myself a sweet £50 admin charge at the same time), they charged me £320 to just change my address. I said would I be able to cancel my policy and get a refund and they offered me 30% of what I actually paid back - I’ve only had the policy for 4 months. They tried to justify this by saying it’s towards separate fees, £50 admin fee, £100 cancellation fee etc. Bottom line is never use this company, and as soon as my year is up with them I will be running in the complete opposite direction. This is the first time I have left a review for any company at all but this has just enraged me to the point I had to make one. They lure you in with their cheap premiums and then whenever you need to change any minuscule detail it feels like you’ve been hit with a bill at a Gordon Ramsay restaurant. AVOID AT ALL COSTS Reviewed on: 3rd November 2021

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