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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (848 reviews)

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1.50

Based on 848 reviews, last reviewed 28th Nov 2024

20% increase in 5 star reviews

in the past 90 days

11% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

I have cancelled my policy, had them confirm it seve... I have cancelled my policy, had them confirm it several times it's been cancelled, and I have now just been sent a default notice. The online chat has... Read more Reviewed on: 28th November 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (848)

Easy to use, good communication

Very good price, no issue amazing company Reviewed on: 1st August 2017

Good prices, contact centre can be busy

The |Price i got was about £30 cheaper than anyone else. The call queue was long when i needed to change my policy Reviewed on: 25th July 2017

Cheaper than most

I took out my car insurance with 1st Central - as they were very good value for money, I had to make a claim, due to my windscreen being put through by some nice kids... This was managed efficiently and within timescale. Only complaint is when it came to renewing my policy, they wanted over £300 more!... Needless to say I changed insurer again to get a better deal. But based upon the customer service - I'd give 8/10 Reviewed on: 18th July 2017

Perfect for young drivers!

Very simple process from start to finish, all online with a website that's very easy to navigate. It was reasonably priced in comparison to many many other insurance companies and everybody I dealt with was professional, polite and helpful. Everything I could've asked for as a young driver. Reviewed on: 15th July 2017

Would not recommend

I rang them to change my address as I'm moving and was informed they won't continue to insure me due to my new address, which is a nice area by the way. They told me they are going to charge me £75 for the privilege, even though I'm not the one cancelling the policy, and this is after waiving the cancellation fee! Terrible customer service when I complained. Please avoid this company. Reviewed on: 11th July 2017

Dodgy company -wouldn't trust them again

I was tempted by the low cost of annual insurance but don't be fooled. Shockingly high charges for calling their helpline and even the smallest change to your policy will incur a charge. Their breakdown cover is a joke, and when I called was informed that even though i had paid for cover, I may still be charged for assistance. That didn't matter though as they never showed up. Reviewed on: 9th July 2017

Great!

Excellent service. friendly staff and good insurance deal. Reviewed on: 8th July 2017

No issues, easy to use

Very cheap and always helpful online or on the phone. Would happily recommend to a friend Reviewed on: 6th July 2017

Good value

Good value and great customer benefits Reviewed on: 5th July 2017

Poor handling of error

When I took out the policy I made a slight error in the information I provided - missed the box "when did you start living in the UK" and it defaulted to born here. Instead of allowing me to correct the error and pay the premium difference, the insurer chose to void the policy, although it was still within the 14 days cool down period. They have since admitted not have handled the case fairly and trying to make amends. Still ongoing. Reviewed on: 5th July 2017

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