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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (927 reviews)

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1.53

Based on 926 reviews, last reviewed 4th Oct 2025

No new 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

I have used this company before, and have never had... I have used this company before, and have never had any problems. Reviewed on: 6th September 2025

Latest lowest rating:

1

Cheapest quote didn't last long They came in as the cheapest quote and even though they're was done technical issues getting signed up I went with them then 1 week laid they needed t... Read more Reviewed on: 4th October 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (927)

Average

Insurance wasnt bad but I found customer service hard to get through too and I preferred my previous insurers Reviewed on: 2nd August 2020

Good valuve for money

Have used this company for multiple years. always seem to be the best value for money when it comes to a good car insurance deal with comprehensive cover and legal aid included. Reviewed on: 31st July 2020

Great service , great prices

Great services and great prices for my six years no claims discount , not as expensive as I thought it would be and defiantly better price compared to others Reviewed on: 31st July 2020

Policy not activated paid in full

Paid for policy in January for full year about 3 weeks before policy start date. 5 months later police pull me and say car has no insurance. Police gave me my rights and impounded my car. Spent nearly 3 days on phone constantly trying to get 1st central to sort it. Said they had no proof of payment kept getting fobbed off. Eventually get through to manager who admits it's their fault sends me cover letter. Took proof to police who rang them and they said they have no record of me being insured with them. So back on phone to them arguing with them to sort it out. Seriously avoid if you can ! Reviewed on: 30th July 2020

Easy to deal with

sadly I had a car accident and had to use my insurance, I have nothing but praise for 1st choice, they were friendly, knowledgeable and above all else, listened to me rant about the accident. 10/10 service, my car was fixed very quickly and I didnt have the stress of not knowing what was happening as I was kept very well informed Reviewed on: 27th July 2020

easy, fast and friendly

the title says it all, what more could you want! Reviewed on: 13th July 2020

Low cost provider for young driver

1st central offered a good deal, especially as it can be expensive finding car insurance as a young driver Reviewed on: 13th July 2020

Great value

Cheapest quote and they've been very helpful when I had a quick question Reviewed on: 12th July 2020

Fair Pricing

I used a price comparison site, 1st Central came top. The process was easy and 1st Central have offers and incentives for their customers too. Reviewed on: 27th May 2020

Affordable Car Insurance

Very affordable car insurance but found haven't been very helpful with issue that haven't been my fault. Reviewed on: 13th May 2020

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