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Jordanne Morgan

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Review of the 1st Central, Car insurance:
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£50 to cancel within cooling off period

1
I phoned to cancel before my policy started and was told that I would have to pay a £50 fee even though I am within the cooling off period. The terms and conditions are extremely unclear and state that if you cancel within 14 days the fee is £0, however it doesn’t actually state you would still have to pay £50 for setting up the policy. The t&cs are so unclear and when I called back to query this after reading the terms and conditions the advisor I spoke to was extremely rude, unhelpful and spoke over me repeatedly. AVOID unless you want to be out of pocket. Reviewed on: 19th August 2021

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