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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.5 (954 reviews)

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1.50

Based on 954 reviews, last reviewed 18th Mar 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Good and not too expensive Was looking for good value car insurance and found this one. Not too expensive and so far can’t say anything bad. Very easy to sign up. Reviewed on: 5th September 2025

Latest lowest rating:

1

PLEASE PLEASE PLEASE STAY AWAY FROM THEM IF YOU WANT... PLEASE PLEASE PLEASE STAY AWAY FROM THEM IF YOU WANT PEACE AND WANTS TO AVOID STRESS AND HEADIQUE THEY ARE ROBBERS I would strongly advise others to ... Read more Reviewed on: 18th March 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (954)

Complete liars

Cancelled car insurance payment as my portal wasn’t showing a current certificate, so cancelled direct debit, rang and had a conversation where they said i would need to pay for the whole premium, as i had been issued the documents, when i told them i hadnt received them, they said i had even though i was looking at my portal at the time with expired paperwork. I asked to forward the original email to prove they had sent it originally, only to be sent a copy dated the day i asked, now being hounded for money i don’t owe, avoid at all cost, going to the ombudsman to sort out Reviewed on: 16th August 2021

Avoid at all costs - the WORST company to get car insurance from.

Extremely rude customer service. Do not be fooled by the cheap advertised rates as there are many hidden costs they do not tell you about. They do nothing to help you at all. They really are theiving. I highly, highly recommend you do not choose this company, trust me. It has been a nightmare with them. Reviewed on: 11th August 2021

Excellent insurers

We struggled to find a reasonable quote, until these popped up. They were more than happy to help and got me driving without the huge price tag. Reviewed on: 5th August 2021

Worst insurance company going

This is hands down the worst company I've ever dealt with. Full of lies, takes nearly an hour to get hold of them, will charge £50 for any changes to the policy even if its there fault it needs changing. Avoid at all cost! Reviewed on: 30th July 2021

Hidden costs do not use.

Difficult to contact when wishing to cancel . Paid £89 to cancel in the end. When setting up policy should’ve explained better . Terms and conditions confusing. Reviewed on: 23rd July 2021

force clam payout on sgred database

I would never use them again stay well way from these clowns there like to blame you for stuff and then pay out 3rd party's without informing you about that's happened I only found something out today from my new insurance company because of they shared insurance data base there all use to upload force information that stays on file for 5 years I'm going to try my best to get this information removed because its force take my advice stay well away Reviewed on: 20th July 2021

mess big

do not use this service they are steling money 100% Reviewed on: 15th July 2021

Absolutely awful

Avoid by all means, you will thank me later. Without any doubt the worst, nightmare insurer I ever dealt with! They will rip you off of your money and later trick you into automatic renewals and extra huge fees. Stay well clear from them! Reviewed on: 29th June 2021

The best and affordable car insurance on the market

They’re excellent in dealing with client’s plight in times of need. Reviewed on: 14th June 2021

Useless, rude, lazy, unresponsive, pathetic

Useless, rude, lazy, unresponsive, pathetic Reviewed on: 7th June 2021

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