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Joan C

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Review of the 1st Central, Car insurance:

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Totally Fed up

I had insurance with Ist Central on my new car. They took £538 out of my bank account after I had informed them I wouldn’t be renewing with them. My bank took out a dispute with them on my behalf giving them 28 days to reply. They did not reply and my bank paid my money back to me. I am now being pestered by them by every means, text messages, emails, day in day out … now they have started calling me on my phone. Their messages are threatening me with legal action which is freaking me out as I’m 75 and never been in any trouble. I’m glad I have seen through other people here what kind of company they are but I don’t know how to get out of the situation. I did send an email to one of their addresses they give out but it was ignored. Reviewed on: 3rd June 2025

Reply from 1st Central Hi Joan, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Please speak to our team on 0333 043 2088 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. They can investigate this for you. Ashley Response date: 3rd June 2025

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