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HSBC: Business Banking reviews

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2.13
Based on 213 reviews, last reviewed 14th Feb 2025
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Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024
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Sam M

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025
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David
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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (213)

Terrible experience, long wait times, call centre staff are unhelpful and uncaring.

1
I didn't even manage to complete my application for a business account but from the experience I'd had, indicated I had a lucky escape. Took days for steps of the process to progress. Told they needed more information after sitting on application for a week. When I asked what that was, they didn't know. I asked for them to call me back when they found out, but they didn't. Chased for more info to be put on hold for 45 mins, hung up and rang back to find their systems had gone down and I'd been left on hold, each time no one seemed to care or even apologise for the delays and poor communication. I was hung up on twice by their call centre staff (first time because my daughter was crying and I needed a moment to calm her, second time right at the end of this charade because I closed the application due to the poor experience and was in the middle of asking to be put through to the right department to make a complaint... I didn't get the chance!). Avoid HSBC Business Banking at ALL costs. I've spoken to several other people since who had similar experiences. Reviewed on: 17th December 2019
Charlotte Hartley's avatar
Charlotte Hartley

If you remember 76512873 different security codes - great, sign up today.

1
You'll need a billion different security codes to verify yourself - no one can keep track. I absolutely loath their service. Reviewed on: 3rd December 2019
Anonymous's avatar
Anonymous

Awful Experience

1
For days, I've been trying to apply for a business account online-no success. I used the chat button-no reply. I rang them up this morning, my call got answered immediately but I got transferred and waited for 50 minutes so I decided to hang up. What a waste of my time and I can't imagine dealing with my day to day business banking with this kind of service. Reviewed on: 29th November 2019
Agnes M's avatar
Agnes M

Crap

1
I have been a client for 60 years and their only interest is making money from their clients . Not bad in any way for the shareholders , which is their prime responsibility to which I agree . The problem is customer care which is ziltch , customer service is poor but I am aware most banks are the same . They rely on inertia not to change . This is a very poor reflection on the retail banking market . I have 8 different accounts with HSBC including there business accounts . Reviewed on: 27th November 2019
roger ashby's avatar
roger ashby

Very reliable bank and great service overall.

5
HSBC has always kept me up to date with all the services. Has also helped me with cyber fraud. So would very much recommend to others. Reviewed on: 27th November 2019
Muslim. Bhaiji 's avatar
Muslim. Bhaiji

Consistently high standard of customer service

4
We do not actually need to much service as a client of HSBC. However what we do need, is very well delivered and the online service is simple, safe and in our experience robust. We also value the business insights. Reviewed on: 27th November 2019
Nick Bashford 's avatar
Nick Bashford

Very helpful

5
It’s always help me Great full very loving staff and Alway helps Reviewed on: 26th November 2019
Muhammad Bilal Ahmad's avatar
Muhammad Bilal Ahmad

Best staff for giving support

5
The staff make all the difference. Always helpful Reviewed on: 26th November 2019
John Horsfall's avatar
John Horsfall

Unprofessional business banking approach

1
Unprofessional and uninterested managers/ bankers in the business department in Chichester branch, throughout 15 years of dealing with them. So bad had to contact HSBC CEO to sort out on one occasion. Reviewed on: 26th November 2019
Simon Hogg's avatar
Simon Hogg

Professional team

5
Supportive atmosphere, desire to help even in non banking questions, the concerning business Reviewed on: 26th November 2019
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Ekaterina

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