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HSBC: Business Banking reviews

2.12
Based on 214 reviews, last reviewed 23rd Jun 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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13%
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8%
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5%
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56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024
Sam M's avatar
Sam M

Latest lowest rating:

1

Lame horse of a bank Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business support. ... Read more Reviewed on: 23rd June 2025
Darren S's avatar
Darren S

About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (214)

Terrible international banking capabilities and short sighted business support staff

1
We have been with HSBC for 4 years, and despite the easy application process, the service is pretty terrible. This was further recognsied once we started trading internationally . We are charged on international payments which go in and out of our account, and their currency account is merely a savings account. We approached HSBC for a business mortgage, as as there were risks associated to the building project, HSBC would not even consider us for an application. Reviewed on: 13th January 2016

Basic but sufficient for our needs

4
As we were keen to get the business started, we needed a business bank account quite quickly, and our chosen bank wasn't able to open an account quickly enough, so we decided to go with another bank. Our needs are fairly basic and it's fully managed online which works ok. Sometimes get an error message when trying to download statements but works itself out ok most times! Call picking-up could be improved though. Reviewed on: 12th January 2016

Good fraud detection call

4
When trying to make a purchase our card was declined as a fraud flag was triggered. I quickly received a call from HSBC who were helpful in explaining that performing a string of transactions from non-UK sites sometimes triggered a fraud alert on business accounts. Well handled, and resolved within a few minutes. Reviewed on: 30th November 2015

Great starter account

3
Great account when first starting out, you don't pay for anything. But after a few years of growing you'll notice the high international charges at a lot. We've had over £400 fee on one payment. Reviewed on: 17th November 2015

Very unhappy

2
Last Friday proved impossible. I couldn't transact my payments online so went into branch. Payments not made then either...website magically back up the next day...not as reliable as it should be. Reviewed on: 7th September 2015

Friendly agent BUT £9 charge

3
I had to make an invoice payment in US dollars. I couldn't do this online, so had to call HSBC. The agent that took my calls was very friendly, and there was no call wait (it was 9pm on a Sunday)...but I am a little annoyed that they charged me for the ability to make a payment. Reviewed on: 14th June 2015

Easy self service

4
My review is mainly about my online banking as that is how I tend to access my account. ITs fairly effortless...one bug is that I'm always prompted to download something for security reasons which I always click away. Reviewed on: 7th May 2015

Functional

4
I've had a business account with HSBC for a few years now. I found the face to face service to be 4/5 which drops a little when dealing with them over the phone. The online offering is ok - nothing exceptional though. Reviewed on: 31st March 2015

All works ok (with 1 exception)

4
I have my business account with HSBC. I like dealing with them, but the past pdf statements function doesn't work for me - not really sure why. Reviewed on: 9th February 2015

Absolutely shocking

1
They do nothing to help my business at all. Mo one there knows me or the business, they provide zero service and payq peanuts for interest. A total disaster. Avoid. Reviewed on: 31st January 2015

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