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HSBC: Business Banking reviews

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2.11
Based on 214 reviews, last reviewed 23rd Jun 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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13%
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8%
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5%
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56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024
Sam M's avatar
Sam M

Latest lowest rating:

1

Lame horse of a bank Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business support. ... Read more Reviewed on: 23rd June 2025
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Darren S
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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (214)

Little value add

3
We've never had a major issue, but the service can sometimes seem a little disjointed. No real effort is made to understand the business. It's just a transactional relationship that has been adequate to date. Reviewed on: 16th January 2017
Michael 's avatar
Michael

Fantastic

5
Brilliant customer service with prompt responses; flexible overdraft; and quick response times - would recommend Reviewed on: 21st November 2016
Den632's avatar
Den632

SHOCKING!!!!

1
Discusting customer service on the phone, RUDE, have no mannars and they are spitefull!!!! their attitude absolutely reeks!!! Reviewed on: 21st November 2016
Naomi Gibbons's avatar
Naomi Gibbons

Good service in Newcastle branch

4
I was told I needed to go into branch to get a letter required by our investors. I was met promptly and my request was dealt with within 10 min. Knocked off a star, as would have been easier for them to email or mail me this letter! Reviewed on: 28th September 2016
Michael Fotis's avatar
Michael Fotis

ABSOLUTELY DISGUSTING THEIVS

1
TERRIBLE CUSTOMER SERVICE, CHARGING FOR ACCOUNT, THEN ADD ON EXTRA CHARGES AS AND WHEN THEY SEE FIT, WAIT FOR A LONG TIME FOR CALL TO BE ANSWERED, THEN THEY DON'T HAVE A CLUE WHATS GOING ON WITH MY ACCOUNT, CHEQUES NOT BEING GRACED WHEN THERE IS MORE THAN ENOUGH MONEY IN ACCOUNT, BILLS NOT BEING PAID WHEN SUFFICIENT FUNDS, THEN AGAIN FEES ARE ADDED! WOULD AVOID LIKE THE PLAGUE!! USELESS THIEVING AND INCOMPETENT. Reviewed on: 31st August 2016
MISS's avatar
MISS

As useful as a chocolate fire guard

1
This bank can't even give you a letter which confirms they have approved you. That took a month and lots of calls. Customer service is unacceptable. Use at your peril! Reviewed on: 19th August 2016
Jackie Mayers's avatar
Jackie Mayers

Awful service noone answering phone. been on hold for over an hour.

1
Waited an hour to talk to someone to authorise an payment ,hour later still on hold .Absolutely disgusting service. live chat is even worse, the agents do not know what they are doing. customer: need to make payment over phone for insurance. agent, why don't you pay online to friends and family. explained 15 times then give up. time to change bank. Reviewed on: 1st July 2016
Nazia Khan's avatar
Nazia Khan

Greedy.

1
These are the greediest bank I have ever dealt with they changed the detail of my account though I did not want it and now I pay them to put my money in there. I have to have a business account for the tax man and I cannot leave as I have an overdraft. Greedy pigs. Reviewed on: 30th June 2016
Gary Wild's avatar
Gary Wild

Extremely long telephone wait times

2
30 minutes waiting for help in order to open a business account is not customer friendly. Reviewed on: 16th May 2016
Sailesh's avatar
Sailesh

Online Banking - Needs Improvement

3
I have had a business account with HSBC for a few years and also have bank accounts with two other banks. I use online banking at all three banks and find that HSBC online banking is nowhere near as user friendly as the others. The log in process is fiddly and inconvenient. Trying to find transactions that have been processed for a specific period is not easy and I am speaking as someone who has worked in the finance industry for many years. Come on HSBC look at making improvements to make it more user friendly. Reviewed on: 28th March 2016
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Ina_Bit

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