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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.13

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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HSBC Business Banking reviews (213)

Reassuringly easy

I have banked with HSBC since it was the Midland Bank, so it made perfect sense to open my business account with them. Great products, seamless process and excellent staff. Plus, they still have branches on the high street. Reviewed on: 7th November 2017

Easy to deal with

I had to report fraud recently and HSBC were good at dealing with it...did take a while to get through to them though. Reviewed on: 22nd October 2017

awful service

Tried to open business account. Someone called me up to ask me to call them back. Tried to call back waiting 20mins and still no one answered the phone. Sent an email asking for soneone to call me and no one did. Then they closed my application. Reviewed on: 17th May 2017

Not customer focused - do things on their own time

It took about 3 weeks to open an account. I had to chase 4 times for this to happen. The staff are responsive enough, but you need to chase them to do things if they have not done it in the time they promised. I just want to open the account and then will have very little dealings with the staff, just a shame they add almost no value to the process at all. Reviewed on: 16th May 2017

Poor

Don't really have a relationship with my relationship manager, they never keep in touch re: the account Reviewed on: 21st March 2017

Love the app

The business banking app on my phone is great, however they could offer more 1-2-1- business planning meetings for me Reviewed on: 21st March 2017

Poor communication, not bearable long waiting time for telephone banking

During the meeting with business account manager in the branch we, the account manager and I, found out my account was being charged with the service which I never applied for. The manager promised to refund the charge and stop the charge payment. Untill now, 2nd March, my account is still being charged. I emailed to the business account manager but the email failed to reach. I tried business telephone banking but the waiting time was unbearably long. When finally talked to the call agent, I was asked 3 security questions I never was told to prepare for the phone call. Now there is no way round to fix this problem as there is no business account manager available in the local branch. To fix this I have to make an appointment with branch manager or wait to receive telephone banking pack. I would not recomment HSBC Business account to anyone. Reviewed on: 2nd March 2017

HSBC Business Banking

It's functional and does the job we need it to do. Reviewed on: 10th February 2017

Easy

easy to use, easy to understand, and great rates. Also find it to be reliable, flexible and customer service is good. Reviewed on: 10th February 2017

Little value add

We've never had a major issue, but the service can sometimes seem a little disjointed. No real effort is made to understand the business. It's just a transactional relationship that has been adequate to date. Reviewed on: 16th January 2017

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